Quality Assurance Specialist- Communications

Citizens • Columbus, OH

4h • Hybrid

About The Position

The Communications Quality Assurance Specialist is a key member of the Quality
Assurance team responsible for ensuring accuracy, consistency, and high-quality
delivery of personalized customer communications across channels such as email,
SMS, mobile app, and real-time decisioning platforms.

This role requires strong analytical thinking, attention to detail, and the
ability to question assumptions thoughtfully and constructively. The ideal
candidate is a collaborative problem-solver who can influence decisions through
clear reasoning, data-driven insights, and effective communication.

Requirements

• Strong written, verbal, and organizational skills.
• Proficiency with Microsoft Excel and PowerPoint.
• Ability to work independently, manage competing priorities, and adapt quickly to changing requirements.
• 1–2 years of experience in an analytical, data-driven, or QA-focused environment preferred.

Nice To Haves

• Experience with Pega is preferred but not required.
• Experience with SQL and/or Python for data manipulation and transformation is highly desirable.
• Bachelor’s degree in Computer Science, Mathematics, Statistics, Data Analytics, or a related field is a plus.

Responsibilities

• Gather and analyze business requirements for targeted customer communications.
• Translate requirements into comprehensive test data sets and prepare corresponding records for deployment within the Pega decision engine.
• Identify opportunities to streamline, optimize, and automate testing and data management processes.
• Execute end-to-end testing to validate message delivery, formatting, sequencing logic, and customer-level accuracy across communication channels.
• Document test results thoroughly and maintain organized, auditable testing records.
• Develop, update, and maintain process documentation and standard operating procedures.
• Manage stakeholder approval workflows and ensure proper governance protocols are followed.
• Collaborate with cross-functional teams in an Agile environment to support testing activities and data needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed