Quality Assurance Specialist - Area Agency on Aging

Weld County Government • KS

86d • $26 - $33

About The Position

Oversee all general support functions and manage all major aspects of the Area Agency on Aging's data system. Perform quality assurance with the State Unit on Aging (SUA) Policy and Procedure manual for Older Americans Act programs. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. The Ideal Candidate will be someone who possesses the following traits: 1. Attention to detail with accuracy, consistency and thoroughness. 2. Proficiency with various software. 3. Strong Communication Skills to include active listening, adaptability and written. 4. Deadline Driven that entails time management, prioritizing and focus. 5. Highly organized. Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services. Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered. Weld County Department of Human Services’ greatest asset is our staff.

Requirements

• Associate's Degree in business, behavioral science, or appropriately related field or 3 years full time business or clerical experience in an office environment which includes extensive customer service and telephone use or a combination of education and relevant experience appropriate to the requirements of the position.
• 2 years Analytical or quality assurance experience.

Nice To Haves

• Experience working in a human services environment.
• Experience working with aging and disabled population.

Responsibilities

• Oversee the maintenance of the SUA database for the Area Agency on Aging including designing and generating reports, data analysis, and evaluation of data provided by AAA staff, provider agencies, and volunteers and monitoring security access to SUA database.
• Develop and provide training and technical assistance to all Weld County SUA database users and providers.
• Understand the AAA contract process and monitor provider billings and reconcile units of services in SUA database and work closely with the Human Services’ Fiscal Department to facilitate monthly state billing.
• Provide a variety of quality assurance tasks to the Older Americans Act programs.
• Provide staff assistance to the Community Outreach Manager by updating program policies and procedures, development and/or revision of program forms, handling all year end summary reports.
• Assist with compliance of on-site contracts and SUA audits.
• Assist Division Head with general event functions.
• Provide information and referral assistance to telephone and walk-in customers requesting information about local, state, and federal senior/disability services.
• Serve as main contact for IT, such as phone issues, shared drive maintenance.
• Provide coordination for the Division’s imaging systems.
• Ensure key marketing materials, such as website and brochures, are updated.
• Assist in writing articles for various marketing outlets such as AAA newsletters and newspaper articles.
• Follow policies and procedures, the Weld County Code of Conduct, and adhere to strict confidentiality guidelines and appropriate release of information outlined in both.
• Demonstrate a high level of professionalism, active listening, and verbal and written communication during all interactions.
• Adhere to Adult Protective Services rule (12 CCR 2518-1) and all applicable statutes.
• Interact in various settings with internal and external customer, Department and Division leadership, and other professionals and stakeholders.

Benefits

• Health, Dental and Vision
• Employer Contributed HSA Medical Clinic
• Paid Holidays
• Paid Vacation
• Paid Sick Leave
• Wellness Program
• County Retirement PERA (Health Department only)
• 457 Retirement Plan
• 401(k) Retirement Plan
• Training & Development
• Tuition Stipend

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree