Quality Assurance (QA) Program Manager, Custodial Services
About The Position
We are excited to announce an opportunity within our Facilities Management Operations team for a Quality Assurance (QA) Program Manager in the Custodial Services Department. This influential ad impactful role will oversee the Custodial QA inspection program in nearly 400 buildings across Grounds. The QA Program Manager will be instrumental in ensuring the services provided by the Custodial Department meet the quality standards set forth by the University. The inspections performed by you and your team provide vital information on the current standing of our program and help shape the direction of the Custodial Department in the future.
Requirements
- Education: Bachelor's degree.
- Experience: At least four years of experience.
Nice To Haves
- Knowledge: Comprehensive understanding of APPA levels of care.
- Experience: Significant experience in institutional custodial services or industrial hygiene.
- Two (2) or more years of formal supervisory/managerial experience.
Responsibilities
- QA Inspection Program Management
- Develop and implement QA strategies to improve the overall inspection program.
- Create, employ, and administer inspection schedules, ensuring that inspections are performed on time and provide detailed information to the Custodial Services Management Team.
- Monitor all inspection results to determine future inspection schedules, including any re-inspections necessary in deficient areas.
- Continuous Process Improvement
- Drive continuous improvement initiatives in the inspection process, using data from the inspections to optimize the QA program.
- Analyze the inspections to determine the root cause of deficiencies and share insights with the Custodial Operation Team.
- Leadership & Team Development
- Guide, mentor, and inspire your current team of two (2) QA inspectors throughout full life cycle of employment.
- Ensure all inspections align with expected APPA levels of service.
- Foster a positive atmosphere that encourages professional growth and skill development to create a culture of continuous development within your team.
- Data Analysis and Reporting
- Use the data generated by the inspections to identify trends in buildings, space types, etc.
- Generate detailed reports that are easily understood by the Custodial Operations Team.
- Collaboration with Custodial Operation Teams
- Present inspection data and trends to Custodial teams and leadership.
- Use the inspection results to provide actionable insights to help drive change to the existing Custodial program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
