Quality Assurance (QA) Manager

Continental Resources-posted 3 months ago
Full-time • Mid Level
Exeter, NH
251-500 employees
Professional, Scientific, and Technical Services
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The Quality Assurance (QA) Manager is responsible for overseeing and ensuring the quality of all electronic products manufactured by the company. This role will involve managing the quality assurance team, developing and implementing quality management systems, and ensuring that all products meet both internal and external standards, including customer requirements and regulatory guidelines.

  • Develop, implement, and maintain the company's quality assurance and control policies and procedures to ensure compliance with industry standards, such as ISO 9001, IPC, or others as applicable.
  • Continuously improve the QMS, ensuring it aligns with company goals and industry best practices.
  • Lead and manage the quality assurance team, ensuring effective communication, collaboration, with all departments.
  • Provide training and mentorship to QA technicians to improve their technical skills and enhance team capabilities.
  • Assign and manage work tasks, setting goals, tracking performance, and providing ongoing feedback.
  • Oversee the testing and validation of electronic components and finished products to ensure compliance with specifications, standards, and regulations at incoming.
  • Collaborate with engineering, R&D, and production teams to identify issues and root causes of quality failures and to ensure that corrective actions are taken.
  • Analyze data from testing and quality control reports to identify areas for process improvement.
  • Implement process changes that increase efficiency, reduce defects, and enhance the product quality.
  • Lead continuous improvement initiatives.
  • Evaluate and approve suppliers/vendors based on their ability to meet quality standards.
  • Develop and maintain strong relationships with suppliers to ensure product quality and resolve any quality-related issues with supplied materials or components.
  • Work closely with suppliers to develop corrective actions when necessary.
  • Ensure (where applicable) products meet regulatory and safety standards, such as UL, RoHS, etc.
  • Stay up to date with industry standards, regulations, and best practices related to quality assurance in electronics.
  • Lead investigations into customer complaints, returns, or internal product failures to determine root causes.
  • Develop and implement corrective actions to prevent recurrence, documenting findings and improvement actions.
  • Prepare and present detailed quality assurance reports for management, highlighting product quality trends, defects, improvements, and the status of corrective actions.
  • Maintain comprehensive records of quality control tests, audits, and reports to ensure compliance with internal and external audit requirements.
  • Degree in Engineering or equivalent experience
  • Minimum of 3-5 years of experience in Manufacturing/Production Engineering experience
  • Hands-on experience with electronic product testing and validation.
  • Strong knowledge of quality management systems (ISO 9001, IPC, etc.) and industry standards.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership abilities.
  • Skilled with quality management tools, such as SPC (Statistical Process Control), FMEA (Failure Mode Effects Analysis), and root cause analysis techniques.
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