Quality Assurance Officer for Sales and Marketing - Work From Home

ClinicMind • ID

98d

About The Position

The QA Officer for Sales & Marketing at ClinicMind is responsible for monitoring, auditing, and improving the quality of sales and marketing processes, communications, and campaigns. This role ensures that all client-facing interactions and marketing initiatives adhere to ClinicMind’s brand, compliance standards, and business objectives. The officer provides actionable feedback, maintains QA frameworks, and collaborates with cross-functional teams to drive consistency, compliance, and performance improvement across the sales and marketing lifecycle.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
• 2–4 years of professional experience in quality assurance, sales operations, or marketing operations.
• Strong analytical and reporting skills with high attention to detail.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms.
• Excellent communication and feedback delivery skills.
• Familiarity with healthcare, RCM, or HIPAA compliance is an advantage.

Nice To Haves

• High comfort level working on Eastern Time Zone/US Shift.
• Good internet access at home.
• Mobile Hotspot.
• Laptop/Desktop of at least 8 GB.

Responsibilities

• Audit sales calls, product demos, and client presentations to ensure professionalism, compliance, and adherence to ClinicMind’s sales methodology.
• Evaluate sales proposals, CRM data entries, and follow-up communications for accuracy, consistency, and timely execution.
• Monitor lead handling and pipeline progression to ensure proper process adherence.
• Provide QA scorecards and feedback sessions to sales team members to strengthen client engagement and conversion.
• Review digital campaigns (emails, website, social media, webinars, and ads) for accuracy, clarity, brand alignment, and regulatory compliance.
• Audit marketing collateral, copy, and creative assets for errors, tone, and message consistency.
• Monitor campaign setup and performance metrics to confirm accuracy of tagging, targeting, and reporting.
• Partner with marketing leads to identify opportunities for improved engagement and ROI.
• Maintain QA reports, dashboards, and performance insights for sales and marketing leadership.
• Identify recurring issues or process gaps and recommend corrective actions or training interventions.
• Collaborate with Sales, Marketing, and HR/Training teams to build best practices and standard operating procedures.
• Ensure all communications and activities comply with HIPAA and industry regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees