QUALITY ASSURANCE MANAGER - Binghamton University - Binghamton, NY

Compass Group•Town of Vestal, NY

2d•$70,000 - $75,000•Onsite

About The Position

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job SummaryMake an impact. Protect quality. Elevate the dining experience. Compass Group at Binghamton University is searching for a passionate, detail-driven Quality Assurance Manager to champion food safety, sanitation excellence, and operational compliance across our vibrant campus dining program. If you’re energized by hands-on problem-solving, coaching teams, and upholding the highest safety standards in a fast-paced food service environment, this role is for you.

Requirements

Bachelor’s degree (Food Science, Food Technology, Environmental Science, Nutrition/Dietetics)
minimum 2 years of experience, with at least:1 year in food protection1 year in foodservice or retail food operations involving monitoring of food safety practices
Associate’s degree in a related science field
minimum 4 years of experience, including:1 year in food protection3 years in foodservice or retail operations
ServSafe
HACCP

Responsibilities

Promote and reinforce food safety, occupational safety, and QA best practices across campus dining operations.
Support investigations for food safety incidents, workplace injuries, and guest complaints—ensuring timely follow-up, documentation, and resolution.
Conduct monthly sanitation and quality audits at unit level.
Track and analyze QA and safety audit scores; partner with leadership to implement action plans.
Ensure all QA documentation is complete, accurate, and always audit-ready.
Hold teams accountable for proper execution of food safety and safety standards.
Provide QA training for hourly and salaried associates.
Continually verify team competency; recommend disciplinary action where appropriate.
Work closely with managers and chefs to develop improvement plans and sustain corrective actions.
Liaise regularly with clients, senior leadership, chefs, and campus dining managers on all QA initiatives.
Participate in external audits and lead internal inspections.
Deliver clear written feedback following audits and inspections.
Produce quarterly QA dashboards highlighting trends and compliance for client QBRs.
Maintain occupational safety logs and safety boards.
Ensure full compliance with Compass Group safety standards, including QSI and MFSI requirements.