Manage and update internal tracking systems Supervise and manage EARN Quality Assurance Specialists in multiple counties Review case files to ensure compliance with contractual agreements Adhere to EARN policies and procedures Conduct file and system maintenance reviews for all EARN programs and activities. Assist with the development, implementation and enforcement of quality assurance plans Conduct Company Quality Measurement Tool standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered Recommend corrective actions; implement corrective action plans, regarding overall project success Ensure participant timesheets are submitted timely. Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance Develop and maintain Standard Operating Procedures Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively Assist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment status