Quality Assurance Manager - Palmetto GBA

033 Palmetto GBA • Columbia, SC

405d

About The Position

The position oversees operational audits to verify procedures and develop quality control processes, ensuring compliance with company directives. It involves managing staff responsible for quality control activities and supporting quality improvement initiatives across various departments.

Requirements

• Bachelor's degree required.
• 5 years of related operations or auditing experience, including 1 year as a team lead or supervisor, or equivalent military experience in grade E4 or above.
• Excellent leadership skills.
• Strong communication, negotiation, analytical, decision-making, organizational, and time management skills.
• Excellent customer service and presentation skills.
• Strong business math skills with the ability to use complex mathematical or statistical concepts.
• Knowledge of related operations processing support systems.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Experience with quality assurance.
• Management experience.
• Experience managing remote staff.
• Experience managing multiple lines of business.

Responsibilities

• Manage staff responsible for quality control activities to ensure accurate and timely data in assessing operations performance.
• Initiate and provide direction for quality improvement initiatives and training.
• Develop auditing protocols and facilitate corrective and preventive action plans.
• Prepare reports and analyze quality data to assess impact on the organization.
• Assist with special review or focus auditing as requested by management.
• Monitor reports, quality processes, resources, and improvement plans to achieve maximum efficiency and effectiveness.
• Interview, hire, and maintain adequate staff to meet business requirements.
• Manage staff performance to ensure productivity and quality standards are met.
• Provide management oversight and assistance to staff with questions or problems.
• Handle employee/human resource issues and disciplinary actions professionally.
• Collaborate with training areas to develop training initiatives based on quality performance data and error trends.
• Initiate and support process improvement initiatives.
• Prepare and monitor departmental budget.
• Manage project management activities including schedules, cost estimates, and project reporting.
• Assist in developing quality assurance plans for new business contracts and proposals.
• Create and deliver quality assurance presentations for various audiences.

Benefits

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave with increasing benefits based on tenure.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree