Quality Assurance Manager – Continuous Improvement (Hybrid - Manchester, CT OR Taftville, CT)
About The Position
The Quality Assurance Manager – Continuous Improvement drives quality excellence and operational efficiency across Bob’s quality organization. This role blends quality leadership with continuous improvement expertise to enhance product quality, streamline processes, and strengthen supplier and operational performance across the supply chain. The role partners cross-functionally and leverages data, analytics, and technology to support a culture of continuous improvement. Based out of Bob’s Home Office or Distribution Center in Taftville. This role may require occasional domestic and international travel to supplier sites, manufacturing facilities, trade shows, and distribution centers. What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the skills, experiences, and perspectives that help drive results. Success in this role is rooted in quality leadership, analytical thinking, continuous improvement of expertise, and the ability to collaborate across teams and with suppliers to elevate product and process standards.
Requirements
- Bachelor’s degree in quality assurance, Engineering, or related field
- 5+ years of experience in Quality Assurance, including 2+ years in a leadership or managerial role
- Demonstrated experience leading continuous improvement initiatives
- Working knowledge of regulatory standards and quality systems (e.g., ISO 9001)
Nice To Haves
- Change leadership and influence without authority
- Strong written and verbal communication skills
- Technology and systems implementation to support QA processes
- Ability to lead workshops, kaizen events, and quality reviews
- Strategic mindset with hands-on execution capability
- Six Sigma certification preferred
Responsibilities
- Develop and maintain quality standards, policies, and procedures to meet internal and regulatory requirements
- Oversee inspection and testing processes for raw materials, components, and finished goods
- Partner with product development, sourcing, and vendors to ensure quality standards are met
- Lead Lean, Six Sigma, and Kaizen initiatives to reduce defects and improve efficiency
- Analyze quality data, establish KPIs, and implement corrective actions
- Facilitate cross-functional workshops to eliminate waste and optimize workflows
- Conduct internal and external quality audits
- Investigate customer complaints and quality issues, identifying root causes and preventive solutions
- Partner with sourcing, logistics, compliance, merchandising, and suppliers to align quality objectives
- Lead Quarterly Quality Reviews with vendors and provide performance feedback
- Prepare and present quality performance reports, improvement initiatives, and cost-savings outcomes
- Identify and implement QA technology solutions to improve efficiency and data accuracy
- Partner with IT and product teams to support automated testing, monitoring, and analytics tools
Benefits
- Competitive medical, dental, and vision insurance
- Generous PTO, including holidays and your birthday
- 401(k) with company match
- Tuition reimbursement and professional development opportunities
- Employee discount starting Day 1
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
