Quality Assurance Inspector - Custodial Operations
About The Position
Our Custodial Department has an entry-level opportunity for a Quality Assurance Inspector. This position plays a critical role in supporting our custodial teams by providing consistent, measurable, and objective data used to ensure high-quality service across Grounds. The Quality Assurance Inspector assesses the cleanliness and condition of UVA buildings—academic, housing, and other space types—using defined cleaning standards and APPA level criteria. This role requires strong attention to detail, objectivity, critical thinking, and comfort using technology. After initial training, the QA Inspector works largely independently, walking and scoring spaces daily to identify cleanliness deficiencies and document findings. Although this is an independent role, you will have the flexibility to collaborate with colleagues, consult with supervisors, participate in team calibration sessions, and contribute your ideas for improving processes. We value the perspective of those closest to the work and encourage continuous improvement. If you are self-motivated, detail-oriented, objective in your judgment, and meet the essential functions and physical requirements of the job, we'd like to talk with you—even if you've never held a similar position. Facilities Management (FM) supports the University of Virginia's wide range of research, academic, housing, and patient-care programs. With over 1,200 employees dedicated to excellence, FM is responsible for the daily operation, repair, and maintenance of UVA's buildings, infrastructure, and grounds across University-owned and leased properties. Please note: The scheduled shift for this position is 11am - 7:30pm.
Requirements
- High school diploma or equivalent.
- One year of relevant or equivalent experience.
- Valid driver's license with a zero or positive points balance, to be maintained throughout employment.
- Strong attention to detail and ability to make logical, objective, and consistent judgment calls.
- Willingness to learn and apply established quality assurance standards and scoring methods.
- Reliable, trustworthy, and committed to good attendance.
- Comfortable using technology, including mobile devices and software platforms.
- Ability to walk, stoop, and bend for extended periods while inspecting buildings.
Nice To Haves
- Knowledge of APPA levels and custodial operations; ability to demonstrate keen observation and sound judgment under time constraints.
Responsibilities
- Conduct thorough and objective inspections of assigned space types based on appearance conditions and APPA level standards.
- Utilize electronic tools (iPad, iPhone, SharePoint, Microsoft Suite, inspection software, etc.) to perform and record daily inspections.
- Document inspection results accurately, including detailed notations.
- Capture clear, context-rich photos to support scoring decisions.
- Work with supervisors, managers, frontline staff, and other inspectors to ensure scoring consistency and team-wide calibration.
- Support custodial teams by sharing findings that help improve service outcomes.
- Perform time-sensitive additional inspections as assigned by the QA Manager to meet customer needs.
- Foster positive working relationships with team members and customers while remaining objective in inspection duties.
- Communicate effectively with internal stakeholders and building occupants when needed.
Benefits
- This is a full-time, non-exempt-level position with UVA benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
