Quality Assurance & Improvement Director (Mental Health)

Counseling4Kids•Glendale, CA

18d•Onsite

About The Position

The Quality Assurance & Improvement Director (QAID) is responsible to the Chief Executive Officer for implementing protocols in line with stated policies of C4K for best practice, quality assurance, and quality improvement for all clinical programs. The QAID will engage in multiple and various tasks encompassing the core areas of quality assurance, quality improvement; and will manage all related activities, including oversight billing via EHR, and implementation of related policy and procedure changes. The QAID will contribute as a member of the Key Decision Marker (KDM) team in the planning, development, implementation, and coordination of agency-wide policies and programs that will contribute to its overall success and will work on special assignments upon the request of the Clinical Program Director or Chief Executive Officer. This position shall perform all duties in a manner that ensures coordination of the contribution of C4K’s Board, Chief Executive Officer, Clinical Program Officer, therapists, and other employees as required.

Requirements

Minimum licensed LMFT, LCSW or Ph.D./Psy.D.
Minimum 2 years of experience overseeing quality assurance and quality improvement within Los Angeles County DMH, including training of clinicians in documentation requirements.
Minimum oversight/preparation/participation in at least one State EPSDT audit and one LA Co Auditor Controller audit.
Knowledge of LA County DMH and Medi-Cal claims, billing and eligibility procedures.
Knowledge of Electronic Health Record (preferably Exym).
Advanced knowledge and skills in community-based mental health and trauma informed care
Demonstrated awareness of and sensitivity to the unique needs of a culturally diverse population.
Ability to work in-office five (5) days per week.

Nice To Haves

Eligible to provide clinical supervision to APCCs, ACSWs and/or AMFTs per Board of Behavioral Sciences standards; supervision training requirements met.
Training/familiarity in EBPs, such as Trauma-Focused Cognitive Behavioral Therapy (TFCBT), CPP, Seeking Safety, and/or MAP – Managing and Adapting Practices.
Clinical experience with children in field-based mental health services, in-home or school.
Clinical experience with foster youth/ child welfare involved populations
Highly effective written and verbal communication skills.
Knowledge of Microsoft Word and Excel
Program implementation experience
Strong organizational and management skills.
Bilingual (Spanish) preferred

Responsibilities

Oversight of Quality Assurance and Improvement Department
Uphold the mission and core values of Counseling4Kids.
Provide supervision and evaluation of performance to direct reports.
Provide support to Clinical Department staff in Exym, the agency Electronic Health Record.
Participate in Management Team Meetings including agency-wide decision-making, budgetary planning and strategic planning.
Participate in all-staff meetings, Clinical Department meetings, and other clinical/program team meetings.
Oversee agency’s Quality Assurance and Quality Improvement program in line contractual requirements and procedures including the following:
Facilitate regular QA/QI committee meetings
Recommend and implement policy changes within the Clinical Department and agency-wide
Review and evaluate the results of quality improvement activities
Institute needed quality assurance and quality improvement actions, projects, and procedures
Monitor service delivery, including client satisfaction and service capacity.
Maintain agency policies and procedures manual.
Oversee agency’s Utilization Review program, including organizing and supervising regular chart reviews and implementing any necessary procedural changes or trainings resulting from chart review results.
Regularly review data from agency systems to identify inefficiencies in agencies compliance, policies, and/or procedures.
Maintain regular communication with applicable departments and agency leadership to develop strategic solutions to streamline agency policy, procedure, and systems.
In coordination with agency leadership (TRIO & BSA) develop goal of CPS completion rate.
Communicate completion rate goals with QA department staff.
Coordination of agency-wide Consumer Perception Survey (CPS) Completion
Attend Service Area and county-wide Quality Improvement Committee meetings for the agency’s DMH contract. Maintain regular flow of communication of meeting updates to the Clinical Department and agency leadership team.
Ensure agency’s compliance with HIPAA, and current State and LA County DMH requirements for clinical services, clinical documentation, and maintenance of clinical records.
Attend DMH/community meetings as directed by the Chief Executive Officer and/or Clinical Program Director.
Develop and maintain training manuals/materials for providers and agency staff.
Provide role-readiness trainings to all providers that utilize Exym for the purposes of administrative completion of clinical tasks, compliance items, and adherence with agency procedures & protocols in accordance with the agency’s contractual agreements.
As necessary, provide ongoing training to providers and other applicable staff, QA needs identified through clinical tasks or audit trends.
Develop and implement ongoing trainings based on policy & procedure per agency contractual partners, and when agency systems have been streamlined.
Review/ approve the case notes of agency psychiatrists.
Verification and coordination of services for psychiatrist and treatment team.
Ensure completion of outstanding compliance tasks for psychiatrist team.
Develop guide materials and provide onboarding for psychiatrist team. Coordination integration for CSD team.
Maintain regular communication with Finance Department, verify completion of compliance trainings for the purposes of billing.