Quality Assurance Engineer

Lightspeed DMS•South Jordan, UT

About The Position

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships. Our Software QA Engineers are dedicated to fostering a collaborative and supportive environment where all team members can openly share insights and provide actionable feedback on projects. Your contributions are essential and directly influence the success of each project. This role is responsible for driving quality assurance efforts by working closely with the development team and our testing partners. As a QA Engineer, you will create, manage, and execute test plans and automation scripts, as well as ensure continuous improvements in our bug database. You will develop test plans that align with project schedules, track project and team progress, manage bug tracking, and coordinate effectively with cross-functional teams to support seamless communication and project success.

Requirements

2+ years related experience,
Must have proven understanding of QA practices
Familiarity with, and working knowledge of the software development lifecycle
Excellent written and verbal communication skills
Organizational and time-management skills are a must
Basic understanding of API’s and how to test them

Nice To Haves

Dealership and/or SaaS industry
Previous experience managing backlog (scrum)
Worked in an Agile SAFe environment

Responsibilities

Advocate for multiple personas and angles of quality for the business in each project including, but not limited to: Dealer Admins, Dealer Users, Dealer Consumers, Internal Supportability, Internal Implementation, and Internal Training, and Sales
Assist with testing and documenting of product releases including modifications and added enhancements; provides input to Lead QA Engineer on functional and design specifications
Write/assist project user story tests and test projects
Facilitate project meetings and communicate changes (as needed)
Coordinate and facilitate beta testing coverage with customers and internal departments
Develop and execute Test Plans, Test Cases, Test applications/utilities, and automated test software and scripts
Assist with providing training and guidance, both to QA staff, and other departments within the company
Provide high level, specific, customer assistance (as needed)
Assist Lead QA Engineer with liaison between QA project team, outside contractors and internal company areas in coordinating QA responsibilities in the QA testing cycles and the product development life cycle and project status reporting
Validate problems with products reported by customers and developers
Troubleshoot Error and Read Logs; Enter, review and update software defects in defect tracking database