Quality Assurance & Customer Support Engineer (Cupertino, CA)

Hewlett Packard Enterprise • Cupertino, CA

2d • Onsite

About The Position

We are seeking a highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid Quality Assurance and Customer Support role. In this position, you will test and automate UI and API features across the Mist product line, while also working directly with customers to investigate and resolve queries. This is a hands-on role requiring strong technical skills, a customer-focused mindset, and a proactive attitude. You will develop deep product knowledge and take ownership of key QA and Support responsibilities, including staging and production testing, test automation, customer issue reproduction, and writing clear, user-focused documentation. U.S. citizenship is required for this role. This is an onsite position and requires commuting to the Cupertino, CA office 5 days per week.

Requirements

• U.S. citizenship required.
• 2+ years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles.
• Bachelor’s or Master’s in Computer Science, Information Systems, or a related field.
• Proficient in Python programming language.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities, with a detail-oriented approach.
• Solid foundation in programming concepts and software development best practices.
• Proven ability to collaborate effectively within cross-functional teams, identify risks, and communicate project status clearly.

Nice To Haves

• Experience with UI and API troubleshooting.
• Experience with Selenium and pytest frameworks.
• Demonstrated ability to take initiative and be resourceful in problem-solving.
• Experience writing detailed regression test cases.
• Familiarity with Django RESTful API.
• Comfortable working across teams in a fast-paced environment.
• Basic L2/L3 networking knowledge.

Responsibilities

• Test, validate, and automate Web GUI and REST API functionality across staging and production environments to support regular releases and maintain product quality.
• Investigate and reproduce customer-reported issues.
• Provide clear, consistent updates and timely resolution to ensure high customer satisfaction.
• Log, track, and manage defects and enhancements, collaborating closely with developers for prompt resolution.
• Share customer insights and feedback with product and engineering teams to drive continuous improvement.
• Maintain and update test plans to support regression testing and expand automated test coverage.
• Build, monitor, and maintain test environments to ensure reliable automation execution and reporting of test results.
• Write and maintain clear technical documentation for QA and Support teams.
• Manage and prioritize multiple tasks and projects independently and collaboratively within cross-functional teams to meet deadlines in a fast-paced environment.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees