We are seeking a highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid Quality Assurance and Customer Support role. In this position, you will test and automate UI and API features across the Mist product line, while also working directly with customers to investigate and resolve queries. This is a hands-on role requiring strong technical skills, a customer-focused mindset, and a proactive attitude. You will develop deep product knowledge and take ownership of key QA and Support responsibilities, including staging and production testing, test automation, customer issue reproduction, and writing clear, user-focused documentation.