Quality Assurance/Customer Care Coordinator

ARS-Rescue Rooter

13d•$23 - $25

About The Position

American Residential Services is the nation’s largest provider of residential HVAC, plumbing, and electrical services—trusted by thousands of homeowners for over 45 years. We’re seeking a Quality Assurance Specialist / Customer Care Coordinator to help elevate the customer experience, monitor service quality, and ensure high standards of customer satisfaction across the board.

Requirements

1–2 years of customer service or call center experience
4–8 years of experience in quality control, inside sales, or a similar customer-focused role
Exceptional communication skills and attention to detail
Strong computer and documentation skills
A proactive mindset, dependable attitude, and commitment to quality outcomes
Pre-employment drug screen and nationwide background check required.

Responsibilities

Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers
Investigate service quality issues including pricing, damages, and technician performance
Document and track all customer complaints and QA trends in a timely and detailed manner
Coordinate resolutions by working closely with local service center teams and leadership
Review and respond to customer satisfaction surveys, especially negative feedback
Deliver quality insights and provide quarterly complaint analysis by branch and region
Ensure service consistency and continuous improvement in the customer experience