Quality Assurance Coordinator (Days)

Antech•Portland, OR

3d•$25

About The Position

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. Pay rate: $25 per hour Schedule: Day shift Mon-Fri, alternating Sat PURPOSE OF JOB: The primary responsibility of the QA Coordinator is to provide superior customer support to our clientele. This person must possess excellent phone skills, project a pleasant tone regardless of the nature of the call, as well as exhibit empathy towards our consumer base. This agent must be able to effectively multi-task while showing superior follow through on any problem cases they might face throughout the day. The ideal candidate is someone always looking to go above and beyond general job expectations in an attempt to provide our customers with the best possible service experience.

Requirements

High school diploma or equivalent
Possess either customer service, veterinary, medical and/or laboratory experience
Organized, with the ability to multi-task in a fast paced environment
Strong interpersonal, organizational, negotiation and problem solving skills
Excellent verbal and written communication skills
Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint

Nice To Haves

Minimum of 1 year experience as a veterinary technician, laboratory technician or medical assistant is preferred
Related experience such as veterinary or biology credits, call center or other intensive service background is optimal

Responsibilities

Proactively handle problem cases, including but not limited to, missing samples, delays, and incorrect reporting.
Answer calls and emails from Client Services, Sales Representatives, and Antech pathologists regarding issues, then investigate and respond to clients
Manage Manifest accounts
Monitor and proactively resolve issues on Add Log and department pending list
Create weekly management reports for Supervisor’s meeting
Fax reports via automated and/or manual methods
Process requests to add, cancel and/or recheck tests
Verbally communicate test results over the phone when requested
Locate and pull test request forms to verify information as requested by the client
Effectively navigate through both Antrim and Atlas software systems
Provide detailed INQ notes within accessions
Cultivate and maintain a well-rounded knowledge of the daily proceedings of the laboratory
Possess strong problem solving skills, but is also able to effectively route issues to the proper personnel for resolution
Performs other duties as assigned.
We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization.
Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards.