Find joy in serving others with IEHP! We welcome you to join us in 'healing and inspiring the human spirit' and to pivot from a 'job' opportunity to an authentic experience! Reporting to the Grievance & Appeals (G&A) Quality Supervisor, the G&A Quality Assurance/Continuous Improvement (QA/CI) Nurse, RN is responsible for ensuring the highest quality processes and activities are performed by the G&A clinical staff. Per regulatory requirements, the G&A QA/CI Nurse, RN will assist in the development of quality initiatives and develop & implement the clinical QA Plan. This position performs standardized monitoring and auditing within the G&A department; including all case types: Appeals, Grievances, DMHC cases (Consumer Complaints and Independent Medical Reviews), regulatory and state fair hearing cases. The incumbent develops and utilizes quality auditing tools, summarizes audit findings, and assists leadership in identifying training needs for the G&A clinical staff. Identify Continuous Improvement opportunities through QA and LEAN activities. Ensure compliance with regulatory standards, practices, and guidelines in conjunction with G&A Regulatory Management. Lead and track Continuous improvement projects within the department. The G&A Quality Assurance/Continuous Improvement (QA/CI) RN will support quality assurance efforts related to appropriate Grievance case categorization to include of Quality of Care, identification of Member harm, completion of required reporting to internal departments (e.g. Critical Incidents and Potential Quality Incidents) and external mandatory reporting (e.g. CPS and APS).