Quality Assurance & Compliance Specialist, BMH, Bureau of Mental Health

New York City, NY-posted 3 months ago

Full-time • Entry Level

Remote • Queens, NY

5,001-10,000 employees

Justice, Public Order, and Safety Activities

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The Bureau of Mental Health's (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health. The Office of Program Innovation and Quality Improvement (IQI) plays a critical role in driving program development, continuous improvement, and strategic planning across the Bureau's mental health initiatives. IQI supports innovation by using data to inform and enhance program design, implementation, and outcomes. The office leads efforts to advance accountability, transparency, and performance, while also identifying opportunities for system-wide improvement. Core responsibilities include collaborating with bureau offices to assist in monitoring compliance with bureau policies and program standards, validating program data, and monitoring and developing key performance indicators (KPIs) to evaluate program effectiveness. Additionally, IQI serves as a central hub for engaging with advocacy organizations and other stakeholders, and for coordinating bureau-wide planning efforts that align with emerging needs, equity goals, and evidence-based practices.

Support program offices in interpreting and adhering to established policies and procedures, ensuring consistent application and alignment with bureau-wide best practices
Monitor adherence to site visit policies by routinely reviewing submitted reports. Analyze findings and provide actionable feedback to the Executive Director of Mental Health Programs and Office Directors, highlighting areas for improvement and ensuring follow-up as needed.
Generate periodic reports to track the status of current Corrective Action Plans (CAPs), identify trends across provider agencies, and support program offices in preparing CAP-related summaries. Promote consistency and accountability in the implementation and resolution of CAPs across the bureau.
Track and review KPI progress across all program offices. Collaborate with offices to identify positive trends and recommend modifications when necessary. Provide ongoing support through regular quarterly meetings and reports.
Conduct periodic site visits to programs for data validation and reconciliation, ensuring data accuracy.
Support the development, updating, and implementation of program guidelines in line with policy changes and program needs. Collaborate with program offices to monitor trends and provide technical assistance to improve programmatic oversight.
Collaborate with DOHMH call center and triage complaint unit to monitor trends.
Oversee the annual completion of the Food Standards Survey in collaboration with ORE and relevant offices. Coordinate and support provider and staff training on NYC food standards, educating and promoting awareness.

A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in '2' above.

Strong understanding of quality assurance processes and program planning.
Experience with monitoring, analyzing, and reporting on performance indicators and corrective actions.
Excellent organizational, analytical, and communication skills.
Ability to work both collaboratively with multiple program offices and stakeholders and independently, managing multiple projects at a time.
Proficiency in data analysis tools, Excel, or similar platforms.
Strong technical analytical skills and experience in data analysis, validation, and compliance monitoring is highly preferred.
Knowledge of mental health program policies and regulations.
Experience in developing and implementing program guidelines and policies.

Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
A public sector defined benefit pension plan with steady monthly payments in retirement.
A tax-deferred savings program.
A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job Security - you could enjoy more job security compared to private sector employment.

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Quality Assurance & Compliance Specialist, BMH, Bureau of Mental Health

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