Quality Assurance/Closing Officer-Vacation Ownership Sales

Holiday Inn • Cape Canaveral, FL

398d

About The Position

The Quality Assurance Officer (QAO) at Holiday Inn Club Vacations plays a crucial role in supporting the Sales Operations department by ensuring the quality and integrity of sales processes. The primary objective is to minimize rescission or default rates on completed sales through effective communication, administrative support, and problem resolution. This position requires a detail-oriented individual who can work independently while also collaborating with team members to enhance overall sales performance.

Requirements

• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Strong work ethic and a high energy level.
• Strong administrative, organization, and planning skills.
• Florida Real Estate License Required.

Nice To Haves

• High School Diploma or better
• GED or better
• Notary Public certification

Responsibilities

• Execute proper communication with all Holiday Inn Club Vacations affiliated departments, management, and HCV owners.
• Confirm sales and verify contracts for HICV sales.
• Handle walk-in cancellations and owner cancellation calls; rewrite sales and assist QAOs with mail out process to recover lost business.
• Assist QA management with training and improvement of new and existing employees.

Benefits

• Weekly Pay
• Growth Opportunities
• 401K
• Comprehensive Benefits - Health, Dental and Vision Plans
• EAP - Employee Assistance Program
• PTO - Paid Time Off
• FREE VACATION at ANY of our resorts (FREE CLUB GO POINTS)
• Discounts through IHG including additional discounted employee benefits through our company Perks website
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED