Quality Assurance Auditor - Warehouse Operations

HarperCollins Publishers • Village of Depew, NY

5d • $20 - $22 • Onsite

About The Position

Harlequin, a division of HarperCollins, is seeking a Quality Assurance Auditor - Warehouse Operations (1st Shift, 8:00am-4:30pm) . The Quality Assurance Auditor is a hands-on role that will be primarily on the warehouse floor, working side by side with teams across all departments to ensure every process runs smoothy and meets industry standards. This position requires a strong understanding of warehouse operations. This position will be responsible for identifying gabs, reinforce best practices, and promote consistency in quality and process execution.

Requirements

• High School diploma or GED required. Associates degree preferred with 2 years’ experience in Quality Otherwise, at least 4 solid years in Quality.
• Experience working in a distribution and/or manufacturing environment.
• Proficiency with computers including MS Office & Outlook.
• Demonstrated solid communication and interpersonal skills. Professional verbal and written communication. Ability to communicate at all levels. Strong listening and interpretation skills.
• Ability to work under strong demands and multi-task in a fast-paced environment. Must be able to manage time by changing priorities.
• Must be able to: Perform addition, subtraction, multiplication, division, decimals, fractions and English/Metric conversions.
• Perform product measurements and sizing calculations with available tools.
• Read and verify numbers, check data on a computer, audit data and perform number reconciliations.
• Identify when a problem occurs, gather associated details, alert others to problems and make recommendations for solutions.
• Problem-solve and apply logical reasoning to all phases of the position.
• Troubleshoot and identify and correct problems.
• Use sound judgement and decision-making skills.
• Frequently required to stand, walk, hear, grasp, operate objects and controls, reach with hands and arms, use computer, use close and distant vision and adjust focus.
• Regularly required to stand, bend, work on a computer, crouch, and lift weights up to 35 lbs., push up to 100 lbs. on a cart.
• Occasionally required to sit.
• Must be comfortable working on the warehouse floor and moving between departments when needed.
• Frequently required to work near moving equipment.
• Frequently works in noise of moderate volume.
• Occasionally smells diesel fumes from dock trucks and propane from forklifts.
• Occasionally works in varying degrees of temperature

Nice To Haves

• Knowledge of Management Warehouse Systems (PkMS preferred) a plus.

Responsibilities

• Coordinate (and/or perform), collect, and communicate all warehouse audit activity – highlighting exceptions/opportunities.
• Using flowcharting and other mapping techniques, record the sequence of process steps taken and identify discrepancies between defined processes and actual practices.
• Research variations to process and assist in the establishment of standard practices.
• Completes and maintains process audit paperwork and records.
• Monitor and track the effectiveness of corrective actions.
• Develop and update quality auditing procedures and checklists.
• Escalates risks or conflicts when appropriate.
• Must be able to perform stock verifications and quality checks.
• Perform root cause analysis.
• Coordinate (and/or perform) quality checks/sortation, as well as product and location audits.
• Monitors, documents and researches quality control complaints received via internal and external customers.
• Identify and suggest process improvements.
• Works closely with associates, team leads and supervisors when conducting investigations and gathering information about process adherence issues.
• Gather and summarize supporting data from information systems and paper records to help resolve issues.
• Back-up quality verification auditor as needed.
• Provide timely feedback to supervisors and leadership to ensure issues are resolved.
• Lead investigations.
• Deliver on the floor training and refreshers to associates regarding quality standards and processes.
• Participates in process improvement projects.
• Works collaboratively with our business partners at HDC, in Toronto, and in Montage.
• Works collaboratively with all teams and must demonstrate support of Harlequin’s Guiding Behaviors when working with others.
• Supports 5S initiatives ensuring areas are clean and free from debris.
• Performs marginal tasks.

Benefits

• In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees