Quality Assurance and Compliance Coordinator

Catholic Charities•San Antonio, TX

1d•Onsite

About The Position

The Quality and Compliance Coordinator supports the agency’s Quality and Compliance Department in maintaining excellence across programs and facilities. This role ensures organizational compliance with internal standards, accreditation requirements, and regulatory guidelines. The coordinator assists with client file audits, data systems, training coordination, and continuous quality improvement activities across program sites, including Refugee Resettlement Services and other assigned locations.

Requirements

associate degree or bachelor’s Degree preferred
High School Diploma required
One (1) year experience in social services preferred
Proficient in Microsoft Teams, Word, Excel, Outlook, and PowerPoint
Reliable transportation
Valid driver license
Must be at least 21 years of age and have a clean driving record
Valid vehicle insurance
Exemplify strong knowledge of industry protocols and best practices;
Must be detail oriented, organized, self-motivated, work well independently and on a team;
Must have good written and verbal skills;
Must have good critical thinking and problem-solving skills;
Reporting and presentation skills;
Must be flexible and able to switch tasks quickly;
Ability to work in a fast-paced environment;
Time management skills;
Knowledge of computer software, including Microsoft office
Strong customer service and leadership skills
Strong organizational, coordinating, follow up and follow through skills

Responsibilities

Conduct audits of client files from Refugee Resettlement Services and other assigned locations.
Assist with Peer Review Case File processes and maintain accurate audit documentation.
Support data entry, reporting, and tracking, user access through the Charity Tracker database and other systems.
Provide documentation and administrative support for CARF accreditation and other compliance reviews.
Assist with Compliance checks, ensuring safety and regulatory standards are met.
Support and coordinate annual safety trainings, including Fire Marshal sessions, Weather Drills, and emergency preparedness updates.
Organize and set up meeting spaces, prepare materials, and send invitations for PQI (Performance & Quality Improvement) meetings and staff sessions.
Develop and maintain spreadsheets, dashboards, and electronic forms to track data and performance metrics.
Demonstrate knowledge of program manuals, procedures, and regulatory guidelines to support consistent compliance across departments.
Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
Adherence to the Code of Conduct and the Faith and Moral is mandatory.
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
Other duties as assigned by Director, CAO/COO.