Quality Assurance and Administrative Assistant

WestCoast Children's Clinic•Oakland, CA

56d•$22 - $24•Onsite

About The Position

WestCoast Children's Clinic, located in Oakland, California, is a non-profit community psychology clinic that provides mental health services to Bay Area children, youth and families. Working at WestCoast Children's Clinic means being part of an organization that is client-centered, trauma-informed, collaborative, and committed to justice and equity. The Quality Assurance and Administrative Assistant plays a key role in supporting the WCC Quality Assurance (QA) team by ensuring that staff and client files meet the requirements of Alameda County, San Francisco County, the State of California, and the Joint Commission Accreditation standards. Primary responsibilities include assisting with credentialing, billing, compliance, and other quality assurance activities to ensure the QA Department is fully prepared for county, state, and accreditation audits. Duties involve following up on billing issues, processing medical records requests, uploading documents to electronic health records, and maintaining organized client and staff files. This position requires exceptional organizational skills, strong attention to detail, and clear communication to effectively support the QA Department's daily operations and ongoing projects.

Requirements

College degree preferred, and/or 2+ related administrative experience in healthcare or human services organizations.
Excellent organizational skills
Strong interpersonal and communication skills
Ability to work independently and collaboratively as part of a multidisciplinary team
Ability to prioritize projects appropriately and attend to details. Efficiency and thoroughness is required
Proven understanding of client confidentiality and HIPAA
Excellent interpersonal, communication, and writing skills
Excellent organizational and computer skills, as well as spoken and written communication skills
Knowledge of MS Office Suite including Excel, PowerPoint, Google Calendar, and Google Mail on a Mac OS platform
Proven commitment to clients and staff
Knowledge of issues of race, class, and ethnicity
Experience working with diverse communities

Nice To Haves

Previous experience with MediCal or managed care documentation, billing, and audits preferred.

Responsibilities

Documentation Management: Create, maintain, organize, and update QA electronic records, and physical charts, ensuring accuracy and accessibility for staff and auditors.
Audit Support: Prepare and organize staff records, client charts, and clinical documents to support both internal and external audits.
Billing Support: Provide diligent follow up in order to resolve issues that would prevent claims from being billed to MediCal.
Credential Support: Perform professional credential verification and set up staff credentials in WCC's electronic health records for clinical and administrative staff.
Quality Assurance Support: Respond to client medical records requests.
Accreditation Support: Coordinate, track and follow up on required County and Joint Commission trainings.
Project Assistance: Support departmental projects and handle various other assigned duties as needed.
Provide coverage to other WCC administrative departments, such as the Facilities/front desk at least one day per week. These duties will include reception desk coverage, answering phones, tidying and sanitizing office and client spaces, inventory and other projects.

Benefits

Employer-paid Medical Benefits for Employees
100% employer-paid dental and vision
Dependent medical, dental and vision (50% employer-paid)
Medical and Dependent Care FSA and commuter plans
100% employer-paid life insurance long-term disability insurance
Voluntary accident, term life and hospital indemnity insurance
403(b) and ROTH retirement plan options, employer contribution targeted at 7.5% after first year of employment
Three weeks PTO during the first year of employment, 4+ weeks PTO with additional years of service
12 paid holidays plus one paid floating holiday per year
4 paid self-care days per year
Wellness stipend ($100.00 per month)
Employee Assistance Program (EAP)