Quality Assurance Analyst I (US)

TD Bank • Greenville, SC

89d • $25 - $40 • Remote

About The Position

The Quality Assurance Analyst I is responsible for ensuring overall service and/or department quality standards are met. This role involves ensuring adherence to set quality standards, coordinating and executing projects to attain company and/or department objectives, and identifying opportunities for process improvements to advance service quality and/or streamline functions. The analyst will recommend and implement department training needs, maintain a working knowledge of company and/or department systems, assist with system implementation/conversion as needed, and coordinate quality control and/or compliance activities. Additionally, the analyst will create manuals, reports, and documents, participate in special projects, and perform additional duties as assigned. They will also monitor employee and/or division performance to ensure compliance with department and/or company standards, contribute to a positive, ethical, and respectful working environment, and communicate openly with others.

Requirements

• High School diploma
• 1-3 years related experience required
• Strong written and verbal communication skills
• Excellent time management and organizational skills
• Strong computer skills
• Must be able to work flexible hours, including possible evenings and weekends
• Problem solving skills
• Solid interpersonal skills
• Ability to work as an active participant in a team as well as independently
• Ability to work in an unpredictable and fast-paced environment
• Detail oriented

Responsibilities

• Ensures adherence to set quality standards
• Coordinates and executes projects to attain Company and/or department objectives
• Identifies opportunities for process improvements to advance service quality and/or streamline functions
• Recommends and implements department training needs
• Maintains a working knowledge of company and/or department systems; assists with system implementation/conversion as needed
• Coordinates quality control and/or compliance activities
• Creates manuals, reports and documents and makes updates as needed
• Participates in special projects and performs additional duties as assigned
• Recommends, facilitates and/or coordinates Employee training
• Monitors employee and/or division performance to ensure compliance with department and/or company standards
• Contributes to a positive, ethical and respectful working environment and communicates openly with others
• Models company culture internally and externally
• Participates in meetings and coaching sessions
• Keeps staff informed of any procedural changes or enhancements
• Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities

Benefits

• Base salary and variable compensation/incentive awards
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development opportunities
• Reward and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED