Quality Assurance Analyst Clerk (Non-remote) (Santa Rosa)

Northern California Behavioral Health System•Santa Rosa, CA

13d•$27 - $32•Onsite

About The Position

Under the supervision of the Director of Performance Improvement & Risk Management, the Quality Assurance Analyst Clerk gathers data to help monitor and evaluates hospital-wide performance improvement (PI), quality and risk management programs. This includes conducting research; analyzing, tracking, trending, and interpreting data; developing written reports, and other duties as assigned. The Quality Assurance Analyst Clerk could also serve as the Patient Ambassador in facilitating the facility’s handling and response to patient complaints/grievances and satisfaction surveys. The Quality Assurance Analyst Clerk maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures).

Requirements

Bachelor's Degree or higher from an accredited college university, preferred. Major in Business Administration, Health Administration, Public Administration, a plus.
Behavioral Health and/or Hospital background preferred
General knowledge of areas of psychiatric and chemical dependency treatment preferred.
Current Cardiopulmonary Resuscitation (CPR) certification required, or obtained within initial orientation period.
Verbal de-escalation and physical intervention program as approved by the CNO.
Maintains confidentiality of patients at all times
Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
Strong written and verbal communication skills.
Ability to work independently and as part of a team.
Good judgment, problem solving and decision-making skills.
Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
Ability to work in a fast-paced, expanding organization.

Responsibilities

Ensures needed data is collected on a timely basis, formatted and reported to supervisor.
Reviews policies and procedures to ensure compliance with regulatory requirements, including, but not limited to The Joint Commission, CDPH, CMS. Comparing policies and procedures against regulatory requirements.
Analyzes, tracks, trends, and interprets data to identify issues or potential areas of risk.
Develops written narrative and statistical reports.
Keeps supervisor informed of all regular communications and reports.
Performs related duties as assigned.
Upholds the Organization’s ethics and customer service standards