Quality Associate II - Full Population Monitoring Development

JPMorgan Chase & Co.•Tempe, AZ

35d

About The Position

Join JPMorgan Chase & Co., a global leader in financial services, as we continue to serve our Chase customers through a comprehensive range of financial solutions. Our Consumer & Community Banking division is at the forefront of personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We are proud to lead the U.S. in credit card sales and deposit growth, offering the most-used digital solutions while consistently ranking first in customer satisfaction. At JPMorgan Chase, we believe our people are our greatest strength. We are committed to fostering a diverse and inclusive workforce, where every employee is valued and empowered to contribute to our success. As an equal opportunity employer, we do not discriminate based on any protected attribute and provide reasonable accommodations for religious practices, mental health, or physical disability needs. The Quality Associate II will partner closely with CCB Collections, Recovery, and Auto Operations business lines to design, develop, and implement full-population quality testing (continuous monitoring) frameworks that strengthen our control environment and drive operational excellence. This role owns end-to-end delivery of data analytics solutions, quantitative sampling methodologies, test population isolation, test structure design, and AI/ML integration. In addition, the Quality Associate II will manage robust reporting and analytics processes to deliver timely insights and performance metrics to senior management.

Requirements

Proficiency in SAS, Alteryx, Python, Java, SQL, Oracle, or comparable software for data manipulation, analysis, and automation.
Bachelor's degree or equivalent experience in financial services, providing a strong foundation in industry dynamics and control frameworks.
Minimum of five years of experience in data analytics and development, with a primary focus on quality testing methodologies and continuous monitoring.
Proficiency in data analytics, reporting techniques, reporting automation, statistical sampling methodologies, and intelligent solutions to generate accurate, actionable insights.
Advanced skills in Microsoft Office products (Excel, PowerPoint, Access) to support complex data analysis and executive-level presentations.
Excellent written and verbal communication skills to translate technical findings into clear, concise recommendations for diverse stakeholders.
Proven ability to deliver results in a high-pressure environment with rapidly shifting priorities and tight deadlines.
Strong problem-solving and conflict resolution skills to navigate complex issues and implement effective corrective actions.

Nice To Haves

Working knowledge of Auto, Card and Overdraft Collections databases for data analysis and monitoring.
Experience with Webstats and/or ACES to enhance efficiency in quality testing processes.
Certification in Six Sigma, Lean, or other process improvement methodologies to drive operational excellence.
Expertise in regulatory mandates and firm-level Intelligent Solutions/Quality Assurance standards, driving development of compliant testing frameworks.
Proven ability to influence and drive change across diverse teams and stakeholders to embed quality practices organization-wide.

Responsibilities

Develop end-to-end full-population monitoring tests utilizing Data and Analytics and intelligent solutions in collaboration with operations, compliance, risk, and control stakeholders, ensuring comprehensive coverage and alignment with business objectives.
Design and execute critical quality tests by isolating relevant populations leveraging data and analytics and business rules to validate controls and identify at-risk accounts/transactions.
Handle highly confidential information with the utmost professionalism and integrity, adhering to JPMorgan Chase privacy and security standards.
Proactively analyze data to identify emerging themes, trends, and performance opportunities, applying an end-to-end mindset to drive continuous improvement.
Prepare and deliver management reporting, offering clear insights and updates on test results, key performance metrics, and remediation plans.
Demonstrate a sense of urgency when responding to escalated issues, rapidly shifting priorities, and adverse performance indicators to maintain program effectiveness.
Prioritize strategic initiatives, reporting commitments, and key deliverables to support organizational goals and regulatory requirements.

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