Quality and Training Coordinator
Pearson Education•Trenton, NJ
384d•$43,680 - $43,680
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About The Position
The Quality & Training Coordinator at Pearson is responsible for overseeing operations training and documentation, coaching employees, and monitoring the quality of customer interactions across various channels. This role aims to enhance the efficiency of the call center and ensure high-quality service delivery to customers. The Coordinator will work closely with call center staff and management to provide training and feedback, contributing to the overall success of the operations team.
