Quality and Training Coordinator
Pearson Education•Raleigh, NC
378d•$43,680 - $43,680
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About The Position
The Quality & Training Coordinator plays a crucial role in enhancing the performance of Call Center Agents by providing training, coaching, and quality monitoring. This position focuses on ensuring that employees deliver exceptional customer service while meeting operational goals. The Coordinator collaborates with various teams to develop training materials and assess the effectiveness of training programs, ultimately contributing to the overall efficiency of the call center operations.
