Quality Solutions and Service Leader ModCenter

Graybar • Charlotte, NC

1d • $65,000

About The Position

Make a difference. As the Quality and Service Solutions Leader you will define, develop, and implement strategic plans that focus on removing supply chain inefficiencies through continuous improvement processes, innovation, and application of new and existing supply chain solutions. In this role you will assist the sales organization in the identification, development, presentation and the coordination of projects related to these service solutions with customers. In this role you will: Educate, coach and support the sales team to understand the cost and value created by service solutions that drive profitable growth and achieve business results. Assist all departments in assessing service performance and business processes, developing projects and plans for improvement, and implementation of supply chain solutions. Participate in joint sales calls with key and strategic customers promoting the Company’s service solutions support through the building lifecycle including building, maintaining and renovating. Work with leadership in various corporate departments and Information Technology (IT) to streamline and enhance new/existing service offerings to the field and customers. Prepare marketing material and presentations to assist in the sales process of Service Solutions offerings for use in meetings, presentations, conferences, trade shows and Requests for Proposals. Participate in the development and maintenance of metrics and reporting to measure and monitor quality, cost, revenue, and effectiveness of service. Develop communication systems to ensure the sharing of best practices of internal (between departments and branches) and external (between customers, suppliers, competition, and similar industries) improvement practices and service solution offerings. Participate in local and regional quality activities when authorized and important to quality goals; assist in implementation of ISO 9000 Standard, monitoring district and branch adherence as required.

Requirements

• 1 year of experience required in Sales, Finance, Operations or Customer Service
• Must complete Certified Quality Improvement Associate (CQIA) Certification within six months of placement
• Knowledge of the wholesale distribution industry
• Strong written and oral communication skills; strong interpersonal skills as an influencer and team player
• Strong service orientation
• Strong analytical skills with the ability to accurately and effectively gather, interpret, and report data
• Strong project management skills
• Ability to promote and sell service solutions to key stakeholders
• Ability to train and mentor others

Nice To Haves

• 2+ years of experience preferred: Branch, District, or Corporate Sales and Operations experience
• 3+ years combined working experience with customers in both Electrical and CommData
• Four-year degree or equivalent experience preferred
• Knowledge of the Company’s current strategies, service solutions, organizational structure, department functions strongly preferred
• Knowledge of operations and corresponding computer systems including SAP and Business Warehouse (BW)

Responsibilities

• Define, develop, and implement strategic plans that focus on removing supply chain inefficiencies through continuous improvement processes, innovation, and application of new and existing supply chain solutions.
• Assist the sales organization in the identification, development, presentation and the coordination of projects related to these service solutions with customers.
• Educate, coach and support the sales team to understand the cost and value created by service solutions that drive profitable growth and achieve business results.
• Assist all departments in assessing service performance and business processes, developing projects and plans for improvement, and implementation of supply chain solutions.
• Participate in joint sales calls with key and strategic customers promoting the Company’s service solutions support through the building lifecycle including building, maintaining and renovating.
• Work with leadership in various corporate departments and Information Technology (IT) to streamline and enhance new/existing service offerings to the field and customers.
• Prepare marketing material and presentations to assist in the sales process of Service Solutions offerings for use in meetings, presentations, conferences, trade shows and Requests for Proposals.
• Participate in the development and maintenance of metrics and reporting to measure and monitor quality, cost, revenue, and effectiveness of service.
• Develop communication systems to ensure the sharing of best practices of internal (between departments and branches) and external (between customers, suppliers, competition, and similar industries) improvement practices and service solution offerings.
• Participate in local and regional quality activities when authorized and important to quality goals; assist in implementation of ISO 9000 Standard, monitoring district and branch adherence as required.

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts .
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with P rofit Sharing Plans .
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program .
• Reach your career goals with our Educational Reimbursement and Career Development Programs .
• And More Perks that support your well-being and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees