Kaiser Permanente-posted 4 months ago
Oakland, CA
Ambulatory Health Care Services

In addition to the responsibilities listed above, this position is also responsible for partnering with the Board of Directors in providing oversight of systems designed to monitor and ensure the quality care and services are provided at a comparable level to all members and patients across the continuum of care; serving as a point of escalation for complex issues in quality improvement systems; proactively identifying and communicating issues related to the organization meeting the standards established by regulatory agencies and accreditation organizations and meeting public expectations; ensuring the integrity of systems related to the selection, credentialing and competence of physicians and other health care practitioners; monitoring systems for granting or terminating clinical privileges, professional staff or medical staff or clinical staff membership, proctoring and continuing education; reviewing and approving medical staff or provider staff Bylaws, Rules and Regulations and amendments; and managing the oversight of systems of all contracted entities including but not limited to the Permanente Medical Groups.

  • Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders.
  • Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members.
  • Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit.
  • Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback.
  • Models team collaboration within and across teams.
  • Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies.
  • Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results.
  • Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals.
  • Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
  • Serves as the subject matter expert for clinical quality improvement processes and regulations practitioners, Quality Specialists, department managers, and peers, projects/committees, and internal stakeholders.
  • Develops the quality of care complaints and the review process by coordinating grievance meetings, cases, reviews, referrals, or other mechanisms.
  • Researches and investigates infection prevention and control programs to improve employee and patient safety.
  • Develops risk management efforts by researching corrective action plans for areas of improvement identified through various audits and surveys.
  • Develops patient safety programs and initiatives by monitoring procedures for reporting safety hazards and developing patient strategies.
  • Provides consultation for the development of new clinical quality improvement programs by consulting with teams and departments.
  • Develops and implements systems, procedures, and forms to improve data management programs.
  • Develops the process for regulatory audits and survey efforts by serving as a liaison between external evaluators and departments.
  • Seeks and addresses feedback from the evaluation of the cost effectiveness, practicality, and appropriateness of medical care given to patients.
  • Minimum three (3) years of experience in a leadership role with or without direct reports.
  • Minimum three (3) years of experience with databases and spreadsheets.
  • Minimum three (3) years of experience delivering training programs.
  • Minimum four (4) years of experience in clinical setting, health care administration, or a directly related field.
  • Bachelors degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field AND Minimum five (5) years of health care experience or a directly related field OR Minimum eight (8) years of experience in health care or a directly related field.
  • Business Process Improvement
  • Risk Management
  • Compliance Management
  • Health Care Data Analytics
  • Learning Measurement
  • Consulting
  • Managing Diverse Relationships
  • Delegation
  • Development Planning
  • Project Management
  • Health Care Quality Standards
  • Quality Improvement
  • Quality Assurance and Effectiveness
  • Evidence-Based Medicine Principles
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