Quality and Productivity Management (QPM) Analyst III

About the position

The position involves providing ongoing quality assurance (QA) testing by statically sampling the work performed by Truist teammates and/or third party vendor(s). The role is focused on continuous improvement in quality and productivity, aiming for increased efficiency, consistency, risk/loss mitigation, maximized profitability, and an improved internal and external client experience. The mission of QPM is to lead in quality assurance and standardization with a focus on accountability, documentation, and monitoring for Commercial Credit Operations.

Responsibilities

• Review commercial loan documentation, corresponding due diligence, and/or systems for accuracy based on internal and external regulations, policies, and procedures.
• Proactively identify, assess, and communicate inherent risks identified via QA testing to management for review, discussion, and remediation.
• Complete QA testing and deliver results within established timeframes.
• Identify and report trends, gaps, and training needs to strengthen risk management within the areas supported.
• Work closely and collaboratively with testing partners and deliver results in a positive manner.
• Effectively monitor and control data integrity of information utilized for internal and external reporting.
• Identify emerging regulatory and compliance risks by staying abreast of policies, procedures, laws, regulations, and risk management techniques.
• Communicate and potentially train testing partners on recurring errors, policies, and process expectations.
• Consistently seek and provide recommendations for improved efficiency, cost reduction, and/or enhanced standardization and routinely volunteer and participate in special projects or initiatives.
• Accurately completes QA testing on exceptionally complex commercial loans.

Requirements

• College degree or equivalent education, training, and/or work-related experience.
• Minimum of ten (10) years overall banking experience with seven (7) years commercial lending experience.
• Minimum of four (4) years quality assurance testing experience.
• Existing knowledge of financial and/or loan processing systems.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work proactively and operate accurately and efficiently in a fast-paced environment with variable deadlines.
• Ability to determine root cause of recurring problems and provide recommendations for solution.
• Effective time management and multi-tasking skills.
• Strong analytical, problem-solving, and decision-making skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.

Nice-to-haves

• Bachelor's degree in business related field.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts.
• 401k plan.
• No less than 10 days of vacation during the first year of employment.
• 10 sick days.
• Paid holidays.
• Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.