Quality and Performance Management Specialist

Meijer•Grand Rapids, MI

About The Position

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! We are seeking a detail-oriented and analytical IT Service Center Operations Specialist to join our team. This role utilizes data analysis and reporting to enhance productivity, ensure efficient operations with the highest standards of quality and making sure our team is well-trained and equipped to handle our technologies and processes effectively. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we’re a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin. Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification. If you have a disability and require a reasonable accommodation to complete any part of your application, please click here to submit your request. Submissions that are not seeking help to complete the application due to a disability will not be responded to.

Requirements

Bachelor’s or equivalent
Proven experience in workforce management, data analysis, and reporting
Strong analytical skills and attention to detail
Strong verbal and written communication and presentation skills, with an ability to express complex technical concepts in business terms
Strong organization skills with the ability to handle multiple projects/issues simultaneously
Ability to work independently and as part of a team
Knowledge of Service Desk operations to include knowledge of IT best practices, industry trends and customer service

Nice To Haves

Experience in the retail industry or in a production/service environment is preferred

Responsibilities

Data Reporting & Analysis: Collect, analyze, and present data to inform decision-making through comprehensive data insights
Trend Analysis & Performance Tracking: Monitor industry trends and benchmarks to anticipate needs and adjust strategies accordingly while tracking and updating Service Center statistics
Performance Metrics Development: Establish key performance indicators (KPIs) to measure effectiveness and ensure alignment with organizational goals
Automation: Implement tools and systems for automating data collection and reporting processes, ensuring timely and accurate information flow.
Root Cause Analysis: Investigate defects or quality issues to determine root causes and recommend corrective actions to address identified issues
Quality Assurance: Develop and implement quality assurance processes and procedures to ensure consistent product quality across all operations
Continuous Improvement: Recommend improvements to policies, standard operating procedures, and workflows to meet team performance, quality, and customer goals