Quality and Outcomes Caller - Atrium Health CNSA Charlotte Neurosurgery PT

American Addiction Centers • Charlotte, NC

49d • $19 - $29 • Hybrid

About The Position

Department: 02405 GCMG CNSA: Charlotte - Surgery: Neurosurgery Status: Part time Benefits Eligible: Yes Hours Per Week: 20 Schedule Details/Additional Information: Flexible schedule for 20 hours within Monday-Friday 8-5. Prefer set recurring schedule. Hybrid remote work option. Pay Range $19.45 - $29.20

Requirements

• High School Diploma or GED required
• Medical, secretarial, and/or customer service experience required.

Nice To Haves

• Associates degree in healthcare related field preferred.
• 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred.
• Experience as CMA/RMA, MOA or in a call center environment preferred.

Responsibilities

• Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
• Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
• Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed.
• Cancels and reschedules appointments as needed.
• Takes requests for refills, labs and test results, if required.
• Assists with patient message call backs and prescription refill questions.
• Organizes, expedites and follows-up on any paperwork related to patient care.
• Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned.
• Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees