Quality and Operations Administrator

Community Counseling Centers of Chicago Inc-posted 3 months ago

Chicago, IL

101-250 employees

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The Quality and Operations Administrator will provide leadership in the development and collection of key clinical and operational measures to inform and advance the work of Collaborative Bridges’ Healthcare Transformation Collaborative. The person hired will work with Collaborative organizations (The Loretto Hospital, Humboldt Park Health, Hartgrove Hospital, Community Counseling Centers of Chicago, Habilitative Systems, Inc, and Bobby E Wright), the state of Illinois, insurance providers, and external stakeholders in collecting and interpreting data related to utilization of services in accordance with program design. This person will participate in performance monitoring and will advance population health measurements of behavioral health interventions. The administrator will assist in identifying, developing and participating in quality improvement initiatives based on data trends relevant to advancing health equity and ensuring provision of care that addresses root causes of mental health and substance use needs. They will provide oversight of Collaborative’s technology platforms and assist in management of clinical databases. This position will be key personnel in managing relationships with Managed Care Organizations and other contracted partners. The Collaborative Bridges program is an innovative care coordination and crisis stabilization pilot program to connect individuals and families with substance abuse and mental health needs upon their discharge from hospitals and provide support with therapy and care coordination services until linked to long term community providers or consumer needs are resolved.

Support Collaborative leadership in evaluation and measurement of clinical activities in compliance to key indicators of success and clinical goals.
Develop and maintain effective means of tracking and reporting required, contract-based performance measures.
Ensure service delivery is consistent with the goals of Collaborative.
Assist in operational oversight of clinical activity and key performance indicators of Collaborative.
Support Collaborative level integration of health information to ensure singular and longitudinal tracking of outcomes.
Work closely with Clinical Supervisors/Director, leadership, and relevant stakeholders, related to determining and meeting performance-based tracking and reporting needs.
Provide leadership and coordination for external auditors & reviewers.
Participate in grant acquisition process as relates to data needs assessments.
Provide data and analytic reports to Collaborative and external stakeholders.
Provide ongoing efforts to maintain and improve program compliance and growth, including interpreting clinical performance and alerting clinical staff, supervisors, and leadership when deficiencies occur.
Fosters a collegial and transparent operating culture among staff.
Initiates, cultivates, and maintains relationships with human services and governmental agencies, health service vendors, and public and private groups to enhance service delivery and foster greater community integration.
Works closely with leadership to evaluate systems for process improvements and efficiencies.
Stays aware of current service delivery, medical services, and operational reporting requirements, techniques, and practices.
Actively participates on committees and special projects.
Complete reports related to data and analytics as requested by Collaborative Leadership.
Adheres to confidentiality practices and procedures.
Performs other duties as assigned by Collaborative Bridges leadership.

Bachelor’s or Master’s Degree in social work, data science, or public health, or relevant field.
Prior not-for-profit experience with a healthcare provider.
One year experience in quality improvement and quality assurance activities.

Demonstrated ability to build healthy working relationships with all people of diverse social cultures, and economic backgrounds.
Experience creating presentations using Power Point and proficient in Excel (formulas, pivot tables, and manipulating data).
Ability to learn new data systems and to generate reports from raw data.
Ability to clean data and present raw data to stakeholders.
Work collaboratively with interdisciplinary teams and health care team members both internal and external to the organization to improve patient care through effective utilization and monitoring of health care resources.
Detailed and extensive knowledge of mental health care systems, including evaluation of clinical efficiency and effectiveness.
Ability to utilize data and metrics to improve Collaborative Bridges processes and workflow.
Excellent interpersonal skills, including strong verbal and written communication skills.
Ability to plan, develop, and manage multiple projects/systems.
Significant knowledge of governmental, funding, and accreditation requirements in the State of Illinois.
Ability to comprehend complex ideas, develop solutions to problems, and to analyze qualitative and quantitative data.
Ability to facilitate discussions and negotiate resolution of complex issues.
Ability to work effectively within a team.
Ability to resolve issues objectively and maintain strict confidentiality.
Knowledge of HIPAA privacy and security regulations.

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