Quality and Compliance Manager

Menzies Aviation • DFW Airport, TX

123d • $75,000 • Remote

About The Position

The Regional auditor will assess and communicate levels of safety, security, and operational programs for all services provided by Menzies Aviation. Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees. Similarly, Menzies' employees have an obligation to assist in maintaining a safe work environment via the following principles: Ensure that they work safely in accordance with company policy and procedures. Report safety incidents, risks or safety concerns using the Safety Management System (SMS) reporting system. Recognize opportunities to contribute to the continuous improvement of safety and its management. Stay current with information and knowledge relevant to performing their duties safely.

Requirements

• High school diploma or equivalent with at least five years of experience in airline or air cargo operations preferably with background in ground handling, fueling, cargo and/or de-icing.
• Must be able to pass all necessary employment testing, including background, drug test, and certified copy of DMV Record in good standing.
• Ability to effectively communicate verbally and in writing to all levels of employee groups up to and including senior management.
• Must always possess a valid driver's license and passport.
• Ability to travel extensively throughout the Americas region, including international travel (roughly 50-70% travel required).
• Experience with auditing, airline safety or airline/airport operational management required.
• Able to provide professional coaching and training for operational personnel.
• Must be self-motivated, disciplined and have excellent interpersonal skills.
• Excellent interpersonal and vendor management skills with the ability to communicate with people at different levels and from different geographical and ethnic cultures.
• Experience of working in a busy, sometimes high-pressure environment.
• Experience of dealing with work of a confidential and sensitive nature.
• PC (Word, Excel, PowerPoint) literate to a proficient level.
• Fluent in both written & spoken English.

Nice To Haves

• Ability to speak and write in Spanish is preferred.
• Enthusiastic, self-motivated, and disciplined.
• Flexible hours based on the needs of the company (may require work outside of regular business hours).

Responsibilities

• Directly responsible for auditing and reporting compliance to the safety and security directives of Menzies Aviation and its airline customer group.
• Responsible for auditing all services provided by Menzies Aviation including ramp, passenger service, cargo acceptance and handling, fueling, and de-icing.
• Issue audit reports in a timely manner.
• Coordinate audit schedules with stations and other auditors to ensure adherence to the audit plan developed by the Director of Quality Assurance and Compliance.
• Evaluate without bias and solely on defined standards.
• Provide feedback on the Quality Program based upon experience and field work.
• Assist the Director of QA & Compliance with audit follow-up.
• Participate as a key member of the network risk management team promoting & driving the ‘Safety First' culture.
• Lead by example and immediately correct at-risk behaviors of staff; and provide on-the-spot training and coaching, as required.
• Ensure the cascade of relevant Safety information to staff via daily shift briefings.
• Implement the MA Safety Management System (SMS) within their area of control and encourage the engagement of their staff in the safety management processes.
• Be familiar with all aspects of the local Emergency Response Plan/Local Contingency Plan.
• Ensure staff adherence to Standard Operating Procedures (SOPs) and associated training.
• Ensure that equipment is properly inspected before use; and that unsafe equipment is properly removed from service.
• Actively promote Menzies' Fair & Just reporting culture at all levels of the business.
• Assume responsibility for reporting incidents and accidents into MORSE; and participate in required investigations and implementation of corrective actions.
• Maintain focus on operational procedures to ensure changing risks are addressed.
• Complete routine performance assessments of people, processes, and facilities/equipment using the SMART tool.

Benefits

• Salary: $75,000.00
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

What This Job Offers

• Job Type: Full-time
• Industry: Support Activities for Transportation
• Education Level: High school or GED