Quality and Compliance Manager

White Rock Medical Center LLC • Dallas, TX

128d

About The Position

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine. Our mission is to deliver exceptional healthcare with compassion and excellence. White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment. Apply today!

Requirements

• Minimum of 5–7 years of experience in healthcare quality, accreditation, or compliance.
• Previous experience preparing for and participating in CIHQ or The Joint Commission surveys is required.
• Demonstrated experience in hospital performance improvement, regulatory reporting, and cross-functional leadership.
• Bachelor’s degree in Nursing, Health Administration, Public Health, or related field required.
• Master’s preferred.
• RN license (if applicable) strongly preferred.
• Certified Professional in Healthcare Quality (CPHQ) or equivalent preferred.
• CIHQ Accreditation Professional (CHAP) or Joint Commission Professional certification preferred.

Nice To Haves

• Experience with Lean, Six Sigma, or other frameworks to support process improvement initiatives.

Responsibilities

• Leads the development, implementation, and oversight of quality and regulatory initiatives.
• Serves as the hospital’s accreditation officer and subject matter expert for CIHQ or TJC readiness.
• Manages internal audits, mock surveys, and ongoing tracers to ensure continuous compliance.
• Facilitates performance improvement initiatives across clinical and operational departments.
• Oversees hospital policies and procedures related to quality, risk, infection control, and compliance.
• Collaborates with the CMO, CNO, and other executive leaders to drive organizational quality goals.
• Prepares and presents data for Quality Committee, Medical Executive Committee, and Board meetings.
• Monitors and reports on hospital metrics, including core measures, adverse events, and patient outcomes.
• Leads or supports investigations, root cause analyses (RCAs), and implementation of corrective action plans.
• Ensures accurate, timely submission of all required regulatory reports.
• Supports staff education, training, and orientation on compliance and safety standards.

Benefits

• Competitive salary and benefits/Company 401(k)
• Employee programs and events.
• Paid Time Off and 7 Company Holidays.
• Employer paid life insurance.
• Additional voluntary benefits such as STD, LTD, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees