Quality and Claims Coordinator

GM • Warren, MI

6d • Hybrid

About The Position

The Finished Vehicle Quality and Claims Coordinator is accountable for minimizing the occurrence of damage to finished vehicles throughout the transportation network and overseeing the collection of claims related to such incidents. This role requires close collaboration with Plant Quality, the Finished Vehicle Operations Team, and suppliers to accurately identify points of damage and implement effective preventive measures. Additionally, the coordinator will provide essential support to the third-party claims administrator, ensuring the prompt and efficient recovery of transportation-related claims for finished vehicles.

Requirements

• 5+ years relevant work experience in purchasing, manufacturing, supply chain, program management or logistics (any internship or co-op experience will not be considered)
• Ability to work in a fast-paced environment and meet deadlines.
• Good problem-solving, critical thinking and decision-making skills
• Highly comfortable working with data and analytics to enable decision making
• 5% Travel Domestically

Nice To Haves

• Bachelor's degree in Business, Supply Chain, Finance, related field
• Previous experience with finished vehicle claims processes
• Previous experience with within the quality or damage prevention
• Knowledge of Finished Vehicle Logistics operations and primary modes of transportation (rail, haulaway and ocean)
• Understanding of key customer functions (VSSM and Order Fulfillment)

Responsibilities

• Analyze data, supplier escalations, onsite audits, and cross-functional communications to identify recurring damage trends within the network.
• Investigate root causes of vehicle damage and work proactively with suppliers and Plant Quality teams to establish and monitor corrective actions.
• Serve as the primary escalation point for complex claims, aged claims, contractual clarifications, and other matters requiring support for the third-party claims administrator.
• Facilitate efficient claim recovery processes and ensure timely resolution of transportation claims.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level