Quality Analyst

Apple • Sunnyvale, CA

63d

About The Position

Apps are changing the world and enriching people’s lives, driven by developers dedicated to creating extraordinary experiences that delight customers. Apple’s Worldwide Developer Relations team (WWDR) provides the services, resources and guidance that empowers the world’s most dynamic developer community to push the boundaries of innovation and bring the next big app ideas to Apple’s platforms for customers worldwide. WWDR also offers programs to help developers connect with experts, learn about the latest Apple tools and technologies, and adopt best practices to supercharge app development. As a Quality Analyst, you will be at the forefront of improving our operational quality to align with our business goals. By leveraging data and analytics, you'll support operational efficiency, and developer success across App Review’s global operations.

Requirements

• 2+ years in quality program management, operations analysis, or process improvement in a customer service environment.
• Proven experience in building or supporting a quality program and improving performance outcomes.
• Proficient in Excel, SQL, and R for data manipulation, analysis, and visualization.
• Expertise in root cause analysis and corrective action development.

Nice To Haves

• Strong understanding of statistical methods, regression models, and SPC techniques.
• Familiarity with industry quality standards and audit practices.
• Experience with internal and external quality or regulatory compliance auditing.
• Knowledge of predictive modeling, machine learning fundamentals, or advanced statistical methods.
• Experience in technology, or supply chain industries.
• Ability to translate complex data into actionable insights and business recommendations.
• Strong communication skills with executive presence to present findings to senior leadership.
• Collaborative mindset to work across multiple teams and functions.
• Bachelor’s degree in Data Analytics, Statistics, Quality Management, Business, or related field (or equivalent experience).

Responsibilities

• Design, implement, and maintain a robust Performance Quality Program.
• Ensure operational excellence through data-driven insights, statistical controls, and process improvements.
• Leverage analytical expertise to support operational efficiency and developer success.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees