Quality Analyst I - Certifications

Carpenter Technology Corporation•Reading, PA

13h

About The Position

Under the oversight and guidance of senior analysts, this individual is responsible for creation of basic certificates of conformance (certs) – this is the final quality check ensuring materials produced by Carpenter meet all customer requirements and expectations. By definition, basic certifications have straight-forward testing and inspection requirements that require little to no interpretation of results. Responsible for creation of certificates of conformance. This task requires Understanding of customer and industry requirements and expectations. Validation of testing (chemistry, mechanical, structural) and inspections results to meet all customer and industry requirements and expectations. Identify and refer non-conformances to appropriate subject matter experts (metallurgy, quality, operations) for resolution. Responsible for completing basic recertifications as requested by customers to modify or correct the original certificate of conformance. Participates in communication and coordination of proposed changes to certification requirements across various departments. Familiarity with departmental Key Performance Indicators (KPIs) to drive process enhancements, achieve daily targets, and uphold customer satisfaction. Supports improvement initiatives concerning certifications and related operating systems Comprehend and adhere to standard operating procedures and job aids. Gain understanding of requirements to ensure compliance with customer and industry requirements including but not limited to AS9100, EU Directive, ISO, ASTM and customer quality requirements. Assist in engaging with external customers, suppliers, and third-party audits related to certifications and associated quality systems. Perform all other duties and special projects as assigned.

Requirements

High school diploma required.
One or more years' experience in a fast-paced quality environment.
Proficiency in operating various computer systems, including Microsoft Office, SharePoint, SAP, and Lotus Notes.
Strong organizational skills to prioritize tasks, make decisions, and manage workflow effectively.
Ability to adapt to changing priorities, multitask, and work independently as well as in team settings.
Excellent verbal and written communication skills, including technical writing and problem-solving abilities.
Exceptional organizational abilities to manage multiple document reviews concurrently, prioritizing based on customer expectations and guidelines.
Proficient interpersonal communication skills, particularly on a technical level, to draft clear, concise, and detailed technical inquiries understood globally.
Strong verbal and written communication skills to facilitate discussions on complex documents and reach consensus on interpretation.
Negotiation skills to navigate through intricate specification interpretation issues effectively.

Responsibilities

Creation of certificates of conformance.
Validation of testing (chemistry, mechanical, structural) and inspections results to meet all customer and industry requirements and expectations.
Identify and refer non-conformances to appropriate subject matter experts (metallurgy, quality, operations) for resolution.
Completing basic recertifications as requested by customers to modify or correct the original certificate of conformance.
Participates in communication and coordination of proposed changes to certification requirements across various departments.
Familiarity with departmental Key Performance Indicators (KPIs) to drive process enhancements, achieve daily targets, and uphold customer satisfaction.
Supports improvement initiatives concerning certifications and related operating systems
Comprehend and adhere to standard operating procedures and job aids.
Gain understanding of requirements to ensure compliance with customer and industry requirements including but not limited to AS9100, EU Directive, ISO, ASTM and customer quality requirements.
Assist in engaging with external customers, suppliers, and third-party audits related to certifications and associated quality systems.
Perform all other duties and special projects as assigned.