Quality Analyst 3

U.S. Bank • Oshkosh, WI

9h • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures. This role has a working schedule of Monday-Friday 7am-4pm and requires working from a U.S. Bank location three (3) or more days per week.

Requirements

• High school diploma or equivalent
• Typically three or more years of experience in quality analysis and measurement activities

Nice To Haves

• Thorough knowledge and understanding of the products and services applicable to the assigned area
• Thorough knowledge of the productivity and accuracy standards of the assigned area
• Strong knowledge of computer systems used in the assigned area
• Effective verbal and written communications skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Bachelor's degree preferred

Responsibilities

• Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards.
• Documents quality issues, performance measures and quality improvements for management review.
• Provides information to assist in giving feedback to employees and in the training of employees.
• Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED