Qualifying Specialist - Hybrid Partner

Grand Canyon Education

2d•$35,000•Remote

About The Position

Come Grow With Us Grand Canyon Education partners with colleges and universities to expand their pre-licensure healthcare programs. Our partners leverage our expertise to produce thousands of high-quality graduates ready to enter the workforce and meet employers’ demands. Orbis is currently seeking a talented, energetic Qualifying Specialist for our enrollment division. As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education. Position is full-time position and is remote.

Requirements

Must be able to pass pre-employment background investigation.

Nice To Haves

Prefer experience in higher education and/or a learning environment which involved daily interaction with students or other call center environment with high volume.
A combination of similar education and work experience may be substituted with prior approval.
Associate’s Degree preferred.

Responsibilities

Maintains professional demeanor with all internal and external stakeholders, communicating appropriately with all parties
Adheres to established compliance guidelines
Demonstrates ethical decision-making and critical thinking skills in all interactions
Answers inquiries from prospects via the telephone and chat in a timely manner, informing them about the University and its programs
Represents GCE as a skilled communicator, familiar with higher education and ensures prospective students receive information needed for them to being their evaluation of the University Partner and its programs.
Shares knowledge of university process and procedure to gauge their interest.
Stays up to date on policy and procedural changes, incorporating those changes into daily operations as established by GCE’s Employee Development department and Management
Determines if the University Partner has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect.
Appropriately directs prospects to a program that will meet the prospect’s needs.
Is knowledgeable of and communicates University Partner’s values, benefits and differentiating features to prospects in a professional and academically oriented manner
Accurately shares university expectations to ensure the long-term success of enrolled students
Serves as a member of a graduation team, which includes academic counseling and admissions representatives
Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner.
Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
Other duties as assigned.