Qualified Professional - ACT Team

Southeastern Integrated Care LLC•Lumberton, NC

12d

About The Position

The Qualified Professional is responsible for providing care under the supervision of a Team Leader, Program Director/Coordinator, or Clinical Director that will include direct and indirect interventions and participates in the development of the Person-Centered Plan.

Requirements

Bachelor’s degree in Human Service field with 2 years full-time, accumulated MH/DD/SAS experience with population, OR Bachelor’s degree in a field other than Human Services with 4 years full-time, accumulated MH/DD/SAS experience with population, OR
An individual who holds a license of Registered Nurse (RN) in North Carolina, and also has 4 years of experience with MH/DD/SAS population. OR
Master’s degree in Human Services field and has 1 year of full–time post-graduate degree accumulated MH/DD/SAS experience with population.
Must maintain strict confidentiality
Must possess effective communication/documentation skills
Must have a positive attitude and view the person receiving services as a priority
High level of professionalism
Excellent written and oral communication skills
Excellent customer service and phone skills required
Use of basic office equipment and computer; keyboarding skills
Ability to work independently and as part of a team
Flexibility in responding and adjusting to change
Ability to prioritize and manage time
Advocacy and negotiation skills
Ability to demonstrate commitment, competence, people skills, and adaptability
Must meet 10A NCAC 27G.0104
Valid NC driver’s license including personal vehicle insurance coverage.
Current license or certification must be maintained if applicable.

Responsibilities

Participates in the development of the initial and ongoing update of the Person-Center-Plan.
Advocate for appropriate participation of person receiving services and family in overall treatment and follow-up monitoring of progress toward meeting treatment goals.
Serves as support staff for the AP under the direction of the Team Lead.
Develop and demonstrate a thorough understanding of the clinical diagnosis relevant to the provision of goals in the PCP.
Coordinates activities within the established Person-Centered Plan (PCP) under the direction of the Team Leader.
Performs case management functions of assisting with linking and arranging for services and referrals; assists client with scheduling and linkage to community resources, under the direction of the Team Leader.
Demonstrates ability to provide staff with individual-specific training and training in the knowledge, skill, and abilities required by the population.
Assists Team Lead with coordination of discharge planning based on goals established at the initiation of service.
Coordinates service recipient’s transition back into the community/home/family from the type of care
Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response” resources according to consumer needs and the PCP.
Perform duties as requested by the Team Lead or Clinical Director.
Represent the company in a positive manner, reflective of the company’s mission, at all times.
Submit all documentation accurately, neatly, and timely.
Maintaining records and charting each individual and reporting unusual and critical incidents in a professional, timely manner (within 24 hours).
Ensures confidentiality regarding sensitive and protected information.
Ensures individual rights to privacy and protected health information for the person supported.
Assists Team Lead with service, agency, LME/MCO, state and/or federal documentation requirements and timelines such as NCTOPPs, PCPs/ITRs, and reminders relative to Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports.
Completes Intake Packets for any of the referrals that the office receives.
Accurately documents all billable encounters into Southeastern Integrated Care’s EMR (electronic medical record) system within 24 hours. Any corrections will be entered within 24 hours of being notified.
Performs all other duties as reasonably required and assigned.
In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy.