Qualification Specialist

Husson University•Bangor, ME

49d

About The Position

The Qualification Specialist plays a critical role in identifying, qualifying, and nurturing prospective students through the early stages of the admissions process. This position is responsible for engaging prospective students through personal outreach including phone calls, emails, and text messages, with the goal of encouraging application completion. The Specialist is a front-line representative of the University and is expected to meet specific outreach and conversion goals. This is a results-oriented role with direct impact on enrollment outcomes, distinct from general customer service or switchboard functions.

Requirements

High school diploma or equivalent required; college coursework or degree preferred.
Experience in admissions, sales, customer engagement, or a related field desired.
Strong written and oral communication skills.
Outstanding interpersonal skills and the ability to build rapport quickly.
Demonstrates professional demeanor and ethical behavior while representing the institution.
Ability to work collaboratively as a member of a close and integrated team of online professionals.
Ability to interpret and carry out University policies and procedures.
Comfortable working in a goal-driven environment.

Responsibilities

Proactively contact new inquiries through multi-channel outreach (phone, email, text) following a structured communication plan
Qualify prospective students by gathering relevant information and assessing readiness to apply
Assist applicants in overcoming common barriers to application completion through strategic support and encouragement
Provide consistent follow-up and support to encourage application completion.
Maintain detailed records of interactions and outcomes within the CRM system.
Collaborate closely with admissions counselors to ensure seamless handoffs and support applicant movement through the enrollment pipeline.
Meet or exceed individual outreach and enrollment conversion goals.
Serve as an ambassador of the institution's brand and mission during all outreach activities.
Maintain a professional, positive, and team-focused approach to the position.
Maintain confidentiality of records and information (FERPA Compliance).
Maintain accurate student records.
Maintain knowledge of all University policies and procedures, grounds and facilities, registration process, and all services provided at Husson University.
Ability to work evenings and weekends.
Other duties as assigned.