QTC Systems Analyst

SpotOn: Corporate • Chicago, IL

8h

About The Position

We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sht about helping restaurants succeed.
Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
SpotOn is on the lookout for a skilled Enterprise Transformation Quote-to-Cash Systems Analyst to join our team. As an Enterprise Transformation Quote-to-Cash Systems Analyst, you will support the business systems needs (including Salesforce, Integrations, Hub, and NetSuite and future applications), collaborate with SpotOn's user community and leadership to identify and document stories related to processes needing improvement or enhancement requests in our ongoing efforts to enhance end-to-end operational processes within and across teams. The perfect candidate will be meticulous, possess excellent follow-up skills, and excel in coordination to ensure the precision of desired outcomes. The Quote-to-Cash Systems Analyst will play a crucial role in developing new team members, investigating/reporting issues, and working with stakeholders to document and develop enhancements. The ideal candidate will have proven experience working with diverse teams, demonstrate excellent leadership and domain expertise, great communication skills, and a desire for continual improvement.

Requirements

• 7+ years of experience in a Business Analyst, Consulting or Dealhub/Salesforce Administrative related position
• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Pays strict attention to detail
• Good interpersonal and presentation skills for interaction with all levels of management
• Capacity to accept and utilize constructive criticism
• Alignment with our company's values.

Responsibilities

• Supports the business via Jira tickets in investigating, resolving, and escalating (when necessary) Salesforce issues and errors.
• Collection of requirements, bug details, and documentation.
• Configure and Enhance our Quote and Proposal capabilities using DealHub
• Work with Stakeholders to document user stories as they apply deliverables to requests for fixes or enhancements within SpotOn’s end-to-end processes.
• Maintain a highly available Quote/Proposal process for our 600+ AE team using DealHub and Salesforce
• Deep understanding of how to map business processes within our back-office systems while being able to explain technical elements to non-technical personnel, verbally and in writing.
• Researches, documents, and completes requirements for SFE JIRA projects.
• Manages UAT in QA for each release and documents acceptance/feedback to ensure successful deployments for SFDC and DealHub processes.
• When given a task, consider all relevant stakeholders and the processes leading to and from the requested changes. Weekly status communications to the Project Manager for broader team communication
• Ability to convey knowledge of DealHub and Salesforce and how it can apply to the solution–guided requirements development and stakeholder education
• Create end-user training content and collaborate with Enablement for deliverable development and collaboration on Sales and CRM (SFDC) processes.
• Works with Business Specialists to develop skills in story writing, requirements refinement, along with overall process and technology knowledge expansion.
• Work closely with the other Business Analysts, Development and Stakeholders to deliver requested solutions on time
• Develop and evolve best practices for requirements collection – When is cross-functional input needed vs. individual teams?
• Broad consistent communication of priorities and progress across the business: inflight, up next, and roadmaps
• Develop the trust of the power users within SpotOn

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level