QSR Attendant

Spokane Tribe Resort & Casino•Airway Heights, WA

About The Position

Assist Guests who visit Quick Service Restaurants according to established restaurant requirements as well as company policies and department procedures. Take orders and assist in operating a food service outlet; maintain food inventory and storage; maintain sanitary working conditions.

Requirements

Must be at least 18 years of age.
High school diploma (or equivalent). Extensive experience may be considered in place of education requirements.
Obtain and maintain valid food handlers certification before starting employment.
Excellent interpersonal skills with a friendly and professional demeanor.
Read, write, and speak English fluently.
Ability to manage multiple tasks and remain calm in a high-paced and stressful environment.
Strong organizational skills.
Money handling skills, and computer skills.
Demonstrate basic math skills.
Knowledgeable in areas regarding QSR operation and equipment.
Understand and operate registers/point of sale systems using American monies.
Maintain a professional, neat, and well-groomed appearance.
Able and willing to work all shifts including, nights, weekends, and holidays.
Strong guest service and problem-solving skills.
Able to Multitask in a fast-paced environment
Must be able to tolerate areas containing varying noise, smoke, and temperature levels
Gaming License Required? Ability to secure and maintain STATE OR TRIBAL Gaming License.

Nice To Haves

Experience in a similar position preferred.

Responsibilities

Assist Guests who visit Quick Service Restaurants according to established restaurant requirements as well as company policies and department procedures.
Take orders and assist in operating a food service outlet
Maintain food inventory and storage
Maintain sanitary working conditions
Practices, supports, and maintains the Mission, Vision and Values of Casino.
Welcome and connect with every Guest who approaches the QSR.
Discover Guest's needs and appropriately suggest products to enhance service.
Provide excellent guest service in the QSR outlets.
Respond to guests' inquiries and their requests.
Efficiently multi-task and assist Guests swiftly and efficiently.
Respond to guest issues and provide options to find resolution while complying with SOPs, IC’s and STRC-established policies, procedures and practices.
Prepare all menu items as defined by QSR recipes, procedures and processes.
Perform food preparation, cashiering, and product prep for the current shift to the next shift.
Follow all relevant food health and safety requirements.
Monitor stock and communicate inventory needs to supervisor.
Enter all transactions into the register, accept payments for all funds, and ensure bank is counted and accurate.
Keep all register receipts organized and all refunds and voids documented correctly and signed by the appropriate supervisor/manager only.
Clean and maintain the appearance of the QSR area(s).
Perform busser duties, such as cleaning tables, ensuring condiment and garbage stations are clean and tidy at all times, and running food to waiting Guests.
Communicate frequently with kitchen staff to ensure items are delivered promptly and accurately.
Effectively communicate with guests, co-workers, and management.
Report any issues or situations to supervisory and management staff in the case that service recovery assistance is needed.
Use all equipment associated with the position, including but not limited to POS (Point of Sale), and computer.
Distinguish between different denominations of currency and make change.
Communicate effectively always, with guests as well as all levels of team members.
Review and comprehend all necessary documentation.
Inspect and maintain the cleanliness of areas for which responsible.
Effectively and efficiently move around work area.
Lift, push, carry, and pull loads up to 50 pounds with or without assistance.
Walk, squat, stand, stoop, kneel, and twist.
Stand for long periods of time.
Operate in a working environment that is subject to varying levels of crowds and noise, the severity of which depends upon guest volume and may be exposed to second-hand smoke.
Perform other tasks assigned.