QSight Supply Chain Operations Lead

Owens & Minor•Naples, FL

4d•Onsite

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. The QSight Hospital Operations Lead will report to the QSight Manager Hospital Operations. They will partner with the QSight Manager Hospital Operations Manager and is responsible for the QSight program throughout the hospital. This teammate will help develop the strategic business plan and tactics necessary for Owens & Minor to manage and optimize supply chain throughout the hospital. This role is responsible for managing the QSight perpetual, RFID and Kanban applications within QSight. These services may include advanced logistics services, inventory management services, or technology services that includes the management of O&M teammates to help support these services. The QSight Hospital Operations Lead will engage regularly with the team and collaborate with their customers for the areas they service throughout the hospital through established and agreed upon key performance indicators. They manage the engagement to meet expectations that have been established in contracts, engagement plans, and general business expectations set by customers. QSight Hospital Operations Lead manages activities of a team that range from routine to moderately complex; coordinates work activities with other supervisors. Typically, does not spend more than 20% of time performing the same work as those supervised. Would usually have 1 or more of the following responsibilities: hiring, firing, performance appraisals, and/or pay reviews. They schedule the time of these resources to meet the needs of the area and collaborates with the Manager; QSight Hospital Operations to ensure that projects are staffed professionally and that resources maximized to ensure customer success. They interface heavily with customers, including hospital executives. They collaborate with Manager QSight Operations, Area Sales Managers, and other O&M teammates to provide exceptional customer service and deliver on customer expectations by ensuring optimal performance of O&M's supply chain and logistics offering.

Requirements

Associate’s/bachelor’s degree preferred, preferably in healthcare or a related disciplinary area
3 or more years of work experience in healthcare surgical services and/or logistics materials management and/or project management, required.
Knowledge of surgical procedures
Knowledge of functionality of and the nuances between different brands of surgical devices
Knowledge of OR etiquette/processes
Ability to work with clinical coordinators (i.e., service leaders) to specify supply and device requirements by surgical procedure and surgeon
Ability to learn/utilize appropriate systems (QSight, Microsoft Word, Microsoft Excel, hospital OR management systems)
Ability to discern errors within complex and detailed work

Nice To Haves

Previous experience in LEAN or project/organizational management methodology, preferred.
Or any equivalent combination of education and experience to meet the above requirements

Responsibilities

Excellence in Customer Service where the goal is to exceed customer expectations by anticipating their needs
Creates an environment of inclusion that adheres to the O&M Culture while practicing the IDEAL values; Integrity, Development, Excellence, Accountability and Listening
Reports to assigned accounts on a daily basis, following a schedule mutually agreed upon with teammate’s Manager
Manages team of Analysts that will be responsible for said departments
Advises on PAR levels, prebuilds vs. on-demand, component inventory forecasting including hospital schedule (holiday inventory, etc.)
Performs data analytics to report out cost savings opportunities.
Helps manage MBR, QBR’s and ABR’s for departments assigned.
Advises the account on PAR levels of components stocked at the account.
Physically alters PAR levels on devices purchased by the account through different supply chains (i.e., distribution, or other vendors).
Assists in clinical and supply chain training of QSight
Advises the account on items to add/change/remove from their preference cards.
Works with suppliers to get new product, product changes, contracts, etc.
Manages par level replenishment components specific to OR procedures.
Perform monthly cycle counts to endure inventory accuracy.
Performs additional duties as directed