QRT I

REV Group, Inc.•Ocala, FL

38d

About The Position

The QRT (Quality Response Team) Technician inspects and prepares manufactured products for customer delivery/shipment, demonstrates the functionality, operation of apparatus for customers and dealers during inspection. The QRT Technician will perform postproduction work including clearing customer lists, PPAO/PPRW’s and is responsible for ensuring that the accuracy of work completed meets customer requirements as well as Company requirements. The QRT Technician will perform the final process of clearing to ship the apparatuses.

Requirements

Must be able to interface with customer, therefore must have positive people skills
Must possess advanced problem-solving skills from identification through root cause resolution
Minimum 5 years’ experience in the operation or maintenance of Fire Apparatus, or equivalent. Must have thorough product knowledge, including functional operation.
Critical situations are common requiring superior judgment and consistency with company policy
Knowledge of computer skills (Baan, MS Access, Data Entry, Word, Excel, and Outlook)
Ability to effectively communicate and interact with customers and fellow employees, and ability to work in difficult situations. Proficient verbal and written communication skills.
Knowledge of FAA and NFPA
Required to obtain CDL license (Class A or B) (6-month max.)
Attention to detail
Strong Work Ethic
Some travel may be required

Responsibilities

Perform QRT Process as defined by accounting and revenue recognition.
Act as advocate for our customers to ensure products conform to requirements.
Provide daily support to customers and the delivery center.
Perform pre-delivery activities, including multi-point inspection of apparatus, functionality checks of equipment and taking photos of all apparatus.
Disassemble components and diagnose problems to determine the extent of repairs and parts needed.
Pre-assemble position, mount, and install any range of required fixtures, hardware, and accessories on units to meet specifications.
Test installed items as required, determine causes of failures, and reassemble or refit subassemblies where components are found to be faulty or improperly installed.
Will be required to perform basic fabrication, cutting, material preparation, electrical work, paint touch-up, etc.
Document non-conformances and verify rework.
Requires active communication to production employees, Engineering, Quality and Sales on customer expectations, workmanship standards, quality requirements, etc.
Consistently exercises discretion and judgment in the performance of the work.
Support all ISO requirements, including calibration, control of documents, control of records, control of non-conforming production, etc.
Actively participate in the continuous improvement of products and processes to better serve the customer and improve operations.
Utilize problem solving skills from identification through root cause resolution.
Be present to support Customer Inspections when they are outside of the standard working hours.