Responsible for providing business process redesign, communication and change management for operations. Backend operationalization of policies, standardization of system set-up and a resource for all departments and health plans company-wide. Knowledge/Skills/Abilities Conduct interviews with staff and management to assess internal business processes within a department or function to ensure compliance with existing organizational Policies and Procedures, Standard Operating Procedures and other internal guidelines. Review, research, analyze and evaluate information to assess compliancy between a process or function and the corresponding written documentation. Use analytical skills to identify variances. Use problem solving skills and business knowledge to make recommendations for process remediation or improvement. Summarize and document assessment outcomes and recommendations. Ensure that they are appropriately communicated (written and verbal) to process owners and management. Collaborate with process owners to maintain and/or create business process documentation and workflows related to Core Operations functions. Serve as liaison between Core Operations and internal and external auditors for all formal Core Operations audits that are not compliance related. Coordinate, facilitate and document audit walkthroughs. Research, collect or generate requested documentation. Provide timely and accurate responses, both written and verbal. Research and respond to clarifying questions submitted by internal and external auditors. Work in partnership with other functional areas as needed.. Ability to write SQL queries Experience with QNXT configuration Experience with troubleshooting and analyzing issues. Experience working in a Medicare environment is highly preferred. Claims adjudication experience is highly preferred.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees