QMS Revolution Translation Coordinator (Secondment 6- 9 Months)

Pfizer

9d•Hybrid

About The Position

WHY PATIENTS NEED YOU The QMS Revolution Translation Coordinator is accountable for the end-to-end project management, system administration, and continuous improvement of the global translations process to enable network use of global documents and training materials. WHAT YOU WILL ACHIEVE The Translation Coordinator enables, informs, and influences key partners who impact or are impacted by the translation process. Key partners include Global Process Owners (GPOs), Revolution Site Leads (RSLs), Cluster Compliance Leads (CCLs), Revolution Project Managers (PMs), Global Training Team, Global Document Management Team, Site and Functional Translation Reviewers, Digital Team (Specifically the AI Translation platform team, currently Vox Pro), External Translation Vendors, and the QMS Revolution Project Management Team (PMO). HOW YOU WILL ACHIEVE IT Translation Coordinator’s responsibilities are split into three key areas. Project Management Establish optimized translation timelines which reflect project timelines and interdependencies across competing resources and workstreams (Document Management, Training, Concurrent Process Deployments, Translation Reviewer availability and Translation Vendor capacity and global calendars). Use project management and influencing to support realistic timelines with a staggered approach and impacting project timelines as necessary. Adhere to established translation budget, escalate budget concerns to Project Management Office. Partner with Revolution Site Leads (RSLs) to set scope of translation needs for their respective site/functional area on a process-by-process basis. Partner with RSLs to identify primary and back up Translation Reviewers for each global document and training material deemed in scope for their Site/Functional Area. Deliver translation process onboarding to Translation Reviewers and RSLs. Provide guidance to RSLs, Internal Translation Reviewers, External Translation Vendors, Pfizer’s Global Translation platform Team (currently Vox Pro Digital Team), and key partners within the Document Management and Training global teams. Serve as primary communicator of risks to on-time completions to applicable levels within the organization to ensure timely mitigation and or necessary timeline adjustments. Follow up with translation Reviewers and their RSLs who are not meeting deadlines to determine what they need to succeed. Create and maintain visibility of translation status with leading indicators to signal when support is needed. Follow the effective document management process to maintain compliance during creation of new and revision of existing documents and applicable training materials requiring translation. Author and maintain the Global Translations Process Business Guidance Document. Translation System Administration Serve as the Subject Matter Expert (SME) of the Pfizer global translation platform (currently VOX PRO) with a thorough understanding of each role: Submitter, Post-Editor, and Reviewer. Complete required Submitter role training and submit documents and training materials for translation through internal and external workflows adhering to the RSL providing scope and identified reviewers. Address translation processing issues, such as reviewer assignment changes, additional reference documents, submission changes, etc. in an efficient manner. Troubleshoot system access, file access, functionality concerns, etc., before involving Vox Pro Digital Team. Monitor progression for on time delivery. Manage translation workflows within the Pfizer global translation platform, ensuring efficient and effective document progression up to the final state of approvals which are performed by internal colleagues who are the assigned translation reviewer. End-to-End Continuous Improvement Apply a continuous improvement mindset to challenge the status quo of the translation process to refine and improve the end-to-end process and impacted colleague experience. Establish feedback loop with key partners (Document Management/Training Team/ Vox Pro Digital Team). Seek feedback from Translation Reviewers, Global Process Owners, and Revolution Site Leads on a regular cadence for what is working well, what is not working, and what could be improved in the end-to-end Global Translation process. Reflect feedback and improvements in Global Translations Process Business Guidance Document.

Requirements

Applicant must have a bachelor's degree with 0+ years of experience; OR an associate's degree with 4 years of experience; OR a high school diploma (or equivalent) and 6 years of relevant experience.
Project Management experience in a Biopharmaceutical or other regulated environment.
Proficient use of Microsoft Word and Microsoft Excel.
Demonstrates ability to adapt to shifting priorities and changes to find an appropriate balance between the needs of the organization, others, and self.
Excellent organization, problem-solving and communication skills.
Incorporates insights of other people into ongoing work.
Proficient use of Microsoft Word and Microsoft Excel.

Nice To Haves

Fluent in English, multilingual fluency preferred.

Responsibilities

Establish optimized translation timelines which reflect project timelines and interdependencies across competing resources and workstreams (Document Management, Training, Concurrent Process Deployments, Translation Reviewer availability and Translation Vendor capacity and global calendars).
Use project management and influencing to support realistic timelines with a staggered approach and impacting project timelines as necessary.
Adhere to established translation budget, escalate budget concerns to Project Management Office.
Partner with Revolution Site Leads (RSLs) to set scope of translation needs for their respective site/functional area on a process-by-process basis.
Partner with RSLs to identify primary and back up Translation Reviewers for each global document and training material deemed in scope for their Site/Functional Area.
Deliver translation process onboarding to Translation Reviewers and RSLs.
Provide guidance to RSLs, Internal Translation Reviewers, External Translation Vendors, Pfizer’s Global Translation platform Team (currently Vox Pro Digital Team), and key partners within the Document Management and Training global teams.
Serve as primary communicator of risks to on-time completions to applicable levels within the organization to ensure timely mitigation and or necessary timeline adjustments.
Follow up with translation Reviewers and their RSLs who are not meeting deadlines to determine what they need to succeed.
Create and maintain visibility of translation status with leading indicators to signal when support is needed.
Follow the effective document management process to maintain compliance during creation of new and revision of existing documents and applicable training materials requiring translation.
Author and maintain the Global Translations Process Business Guidance Document.
Serve as the Subject Matter Expert (SME) of the Pfizer global translation platform (currently VOX PRO) with a thorough understanding of each role: Submitter, Post-Editor, and Reviewer.
Complete required Submitter role training and submit documents and training materials for translation through internal and external workflows adhering to the RSL providing scope and identified reviewers.
Address translation processing issues, such as reviewer assignment changes, additional reference documents, submission changes, etc. in an efficient manner.
Troubleshoot system access, file access, functionality concerns, etc., before involving Vox Pro Digital Team.
Monitor progression for on time delivery.
Manage translation workflows within the Pfizer global translation platform, ensuring efficient and effective document progression up to the final state of approvals which are performed by internal colleagues who are the assigned translation reviewer.
Apply a continuous improvement mindset to challenge the status quo of the translation process to refine and improve the end-to-end process and impacted colleague experience.
Establish feedback loop with key partners (Document Management/Training Team/ Vox Pro Digital Team).
Seek feedback from Translation Reviewers, Global Process Owners, and Revolution Site Leads on a regular cadence for what is working well, what is not working, and what could be improved in the end-to-end Global Translation process.
Reflect feedback and improvements in Global Translations Process Business Guidance Document.