QMHP Crisis Intervention Specialist

Metrocare Services•Dallas, TX

31d

About The Position

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The Metrocare Services Mental Health and Primary Care Division includes a Crisis Services Program that provides 24/7 services to those in need via the crisis hotline and mobile crisis outreach teams. Crisis services are offered for to anyone, anywhere, and at any time the need arises. Crisis services will be provided regardless of an individuals ability to pay or whether he/she is homeless or unable to produce verification of residence. The Crisis Interventionist Specialist-QMHP plays a vital role on a team comprised of a Licensed Practitioner of the Healing Arts and a Mental Health Peer Specialist. Work Hours: 11am-7pm (2nd Shift)

Requirements

Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
Competencies as outlined by Health and Human Services Commission (HHSC) of Texas for Texas Resiliency and Recovery (TRR) requirements.
Appropriate clinical competency as required for crisis intervention and crisis response teams
Knowledge of trauma-informed theories, principles, and practices.
Knowledge of racial equity and racial justice in the context of behavioral health services.
Knowledge and/or experience with change management as it relates to positive organizational change.
Strong sense of urgency and problem-solving skills
Excellent written and verbal communication skills
Must be computer savvy and proficient in Microsoft Word, Excel and Outlook; experience with an EMR system a plus
Strong interpersonal and engagement skills
Strong organizational and time-management skills
Ability to problem solve, exercise good judgment, and make sound decisions
Ability to support the agencys mission and demonstrate sensitivity to cultural diversity and workplace
Ability to juggle multiple projects with accuracy
Strong administrative skills
Exceptional customer service skills, over the phone and in person, with individuals in service and internal/external partners
Clinical skill for evaluating accuracy of clinical screening and providing appropriate clinical intervention

Responsibilities

Provide crisis intervention services in a variety of modalities, including telephonic, telehealth, and face to face intervention.
Ensure follow up is provided within 1 hour of the emergent crisis
Assists inpatient facilities, including emergency departments, behavioral health hospitals, state hospitals, residential treatment facilities and the criminal justice system, in continuity of care arrangements for consumer referred to Metrocare
Hotline staff screen/assess the crisis, provide an evidence-based intervention, and stabilize the crisis. The caller is then linked with service coordination assess the level of further stabilization needs and appropriateness for other services in the crisis continuum
When Hotline interventions are not able to adequately stabilize the situation, the MCOT team to further assess the crisis.
If screening and assessment indicates that there is an emergent/imminent risk of harm to self or others, the Hotline staff notifies 911 and attempts to stay on-line with the caller until 911 personnel arrive on site where the individual is present.
Develop person-centered crisis plan and assist the individual in executing the plan during and post crisis intervention.
Ensure continuity of care post crisis intervention to appropriate outpatient services, including but not limited to, outpatient mental health, substance abuse services, and/or primary care services.
Be accessible for referrals and communication through our electronic health applications, by phone and email to provide a timely and comprehensive response.
Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services
Report all clinical crisis staffing to supervisor or designee
Facilitate communication between providers within a schedule that meets outlined timeframes
Develop close working relationships with internal and external referral resources
Maintain confidentiality of information concerning individuals and family members
Attends and participates in all scheduled team meetings.
Assist clients in linking with resources and a system of natural supports.
Assists individuals in adjusting to new environments.
Completes paperwork requirements and maintains quality, up-to-date clinical records.
Documents any clinical or support services within 24 business hours of providing the service.
Documentation requirements will include Release of Information and Consents to expedite the transition of care.
Works with family members/support system to gain support in everyones success.
Is knowledgeable about and remains in compliance with internal and external policies, procedures, regulations, and standards, including, for example, all Metrocare policies and procedures and Quality Assurance Plan, all applicable regulatory standards.
Performs other duties as assigned.