QC Specialist for Surgical Instruments

Surgical Instrument Service Company•Glendale Heights, IL

About The Position

SIS is currently looking for a great candidate to train to be a QC Specialist. This person will learn to assess customer instruments and evaluate problems to produce a consistent high quality repair. She/He will examine and test all completed repairs to ensure the quality meets or exceeds SIS and manufacturer quality standards. The position requires general mechanical aptitude, great attention to detail, and familiarity with the quality control process. The QC Specialist will monitor the repair process from beginning to end to ensure repairs are completed in a timely manner. He/She will take ownership of responsibilities and act proactively, ensuring the highest quality customer experience. Sterile Processing background helpful but not required.

Requirements

High school diploma or equivalent required
SPD experience helpful but not required.
Excellent mechanical aptitude
Solid knowledge of quality concepts and quality improvement techniques; experience in a quality control role highly preferred
High comfort level using computers and order management software, as well as testing and evaluation equipment
Effective verbal communication skills are essential
Leadership skills
Strong problem solving and decision-making skills are preferred
Motivated and positive attitude
Time management and organization skills are a must
Integrity, energy, creativity, and a positive attitude
Collaborative spirit
Critical thinking and good judgment
Self-driven, great work ethic
Attention to detail
Computer savvy: Office 365, iPad operation, general comfort and competence.
Commitment to communicating with clarity; strong written and verbal communication skills
Willingness to maintain a professional and clean workspace, and assist in shop housekeeping as required

Responsibilities

Visually inspect and test repaired surgical instruments using appropriate methods (QC)
Ensure repaired instruments meet OEM specifications adhering to SIS quality control standards prior to shipping
Etch, tag and bag repaired instruments in preparation for shipping
Keep track of changes in hospital criteria, products, special contract terms, etc.
Research and assist with technician inquiries regarding instrument/repair needs
Receive parts requests from techs and deliver needed items in a timely manner
Verify pricing on invoices prior to disbursement
Assist with inventory management, as needed
Identify areas of improvement regarding quality issues, and offer solutions
Work closely with the Director of Instruments to accurately identify pricing, instruments and vendors
Actively participate in education and training
Employ mechanical and material knowledge to determine proper repairs
Evaluate and inspect all outgoing surgical instruments to ensure proper function
Assess the quality and productivity of repair process, ensuring efficient workflow
Identify and implement process improvements
Research, communicate and assist in resolving repair or process issues
Accurately complete all evaluation and quality control paperwork in a timely manner
Conduct and support process audits to maintain and improve quality standards
Other duties as assigned